Event Operations Manager

PCH Hotels & Resorts • Birmingham, AL

5d • Onsite

About The Position

Step into a role that’s more than management — it’s about creating unforgettable guest experiences! As a member of our resort management team, the primary responsibility of the Event Operations Manager is to oversee the daily activities of the banquet events department and staff. This role is crucial in delivering exceptional service, training, and developing the banquet staff, coordinating with various departments, and ensuring customer satisfaction is key to the successful execution of our events. Join an exceptional team that ranked #1 among all Marriott properties in North America over the past year for event satisfaction! Renaissance Birmingham Ross Bridge Golf Resort and Spa is widely recognized as one of the finest resorts in the Birmingham area and all of central Alabama. Affectionately known as "The Castle", the resort has recently undergone a beautiful renovation, a pool expansion, and the onsite golf course is the fifth-longest in the world and a destination for golfers from around the world. The event spaces include 18 event rooms, over 25,000 square feet of space, and a capacity of over 1,000 square feet in the largest room. The resort hosts a wide array of weddings, corporate meetings, social events, and much more! As a part of the PCH Hotels & Resorts portfolio, Ross Bridge associates enjoy a comprehensive benefit package and a wide array of perks and discounts, including:

Responsibilities

• Lead & Inspire : Set clear goals, delegate effectively, and empower your team to deliver outstanding customer service.
• Optimize Operations : Manage inventory, maintain banquet equipment, and control costs to meet or exceed budget targets.
• Enhance Guest Experience : Engage with clients during events, address feedback promptly, and build relationships to drive repeat business.
• Drive Efficiency : Implement strategies to minimize waste, improve service profitability, and ensure compliance with safety and sanitation standards.
• Collaborate for Success : Work with the sales team on onsite inspections, upsell opportunities, and event planning to maximize revenue and satisfaction.

Benefits

• Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options to suit your needs.
• 401(k) plan with generous matching contributions to help you secure your financial future.
• Competitive salary that reflects your skills and dedication, and annual bonus potential.
• We offer exclusive discounts on hotel stays, food and beverage, golf, and retail at our properties, allowing you to enjoy amazing savings.
• Access to the global benefits of the Marriott network offers even more travel and enjoyment opportunities.
• Plus, a host of additional perks make working with us rewarding!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees