Event Operations Manager

Union Square Hospitality Group•New York, NY

36d•$65,000 - $70,000

About The Position

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer's Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality. The Event Operations Manager is responsible for overseeing the execution of all private events hosted at Manhatta. The ideal candidate is comfortable working in a fast-paced environment and has the clarity of mind to simultaneously manage multiple events in a graceful manner.

Requirements

Previous experience leading events in a similar setting
Hospitality Degree or equivalent expertise gained from time on the job
Strong Understanding of Microsoft Office Suite (Excel, Word, Outlook, Power Point)
Involves standing most of the time. May involve reaching with arms and hands, bending and stooping. May include lifting and moving objects of 20lbs or more.

Responsibilities

Consistently deliver a culture of Enlightened Hospitality to guests and team members
Lead the execution of all events in the Manhatta space, ensuring alignment and clear communication between all teams and all details are in place well advance of the event date
Develop and maintain positive guest relationships by ensuring hospitality in all interactions, quick follow-up and follow through on inquiries and requests, and by serving as the main point of contact on the day of the event
Ensure that all materials and F&B products required to execute events are in-house, accessible, and in good condition
Accurately account for event sales in POS system, communicate discrepancies with sales team and accounting team
Implement and maintain private dining steps of service by leading training and ongoing education for all team members and providing coaching and guidance, ensuring that pathways for growth and development are attainable for all
Anticipate staffing needs within a 2-week lead time in collaboration with the event sales team and scheduling manager
Have the ability to perform as host, expeditor, bartender, and managerial duties at any given point throughout the course of an event
Remain current and compliant with the correct HR practices and policies and ensure DOL/Health Department compliance as it pertains to the operation
Perform additional responsibilities as needed and other duties as assigned to support team objectives and operational success

Benefits

Competitive pay and bonus potential: Annual compensation of $65,000 - $70,000 plus eligibility for a performance-based bonus, with consideration for your experience and impact
Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
Time to recharge: Generous paid time off and paid parental leave to support life outside of work
Investing in your future: A matched 401(k) plan to help you grow long-term savings
Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services.
Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants
Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones
Convenience & flexibility: Pre-tax commuter benefits for transit and parking
Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality.