Event Operations Manager

Method Co.•Detroit, MI

57d

About The Position

We are looking for passionate hospitality professionals to join our team! As the Event Operations Manager, you will be expected to build and maintain a culture that reflects the core principles and values of Method Hospitality. You will take charge of supervising staff, overseeing the seamless execution of large-scale events and focus on delivering exceptional customer service! As the Event Operations Manager, you will be responsible for coordinating and communicating with both the client and your team to ensure the smooth flow of operations, making effective communication an essential skill. Your ability to multitask and handle multiple responsibilities simultaneously will be crucial, as you may find yourself setting up tables before an event, addressing client requests, preparing upcoming events, communicating with staff, and overseeing post-event cleanup services. If you possess a passion for creating unforgettable experiences and have a keen eye for detail, along with excellent organizational and leadership skills, we invite you to apply to be a part of our team! Bring your expertise to Anthology Events and be a part of our commitment to delivering exceptional service to our valued clients.

Requirements

Communicate effectively and problem solve
Stand and walk for long periods of time
Delegate effectively
Work a flexible schedule, including weekends and holidays
Minimum of 4 years of experience in a similar role in a hotel or banquet setting.
2+ years of experience in managing luxury Weddings.
Strengths must include multi-tasking, problem resolution, and customer relations.
Must have excellent written and verbal communication skills.
Must be a team player with a strong work ethic.
Prior knowledge of TripleSeat & Toast POS

Responsibilities

Be an integral part of daily operations & guest services
Report directly to Director of Events
Fully understand the standards of event service, and are committed to teaching/expressing these standards.
Experience and expertise in fine dining service styles including set-up and breakdown.
Responsible for overseeing all scheduling within an assigned department
Maintaining service standards set by company leadership
Interview, screen, and recruit job applicants
Responsible for team performance, morale & productivity
Polished presentation and communication with VIP clients and management.
Completion of Customer Follow-up calls on a timely basis
Give clear direction to service staff, coordinate vendor load-in and set-up
All other duties as directed by Director of Events & Event Operations Manager
Expedite food during events
Follow full event-close procedure & ensure event space is clean & secure, post-event
Achievement of budgeted food sales, beverage sales, labor costs and profitability.
Completion of daily, weekly and monthly sales reports
Monitor activities and expenses including inventory and labor