Event Operations Manager- 2nd Shift

SDCC•San Diego, CA

8d•Onsite

About The Position

Settled in the award-winning San Diego Convention Center, and under the general direction of the Director of Event Operations, this position manages and occasionally supervises the daily operations of the Cleaning Services and Event Set-up divisions including, but not limited to; safety and training programs, event support, operational efficiency, performance management and talent development in order to execute the department objectives

Requirements

High school diploma or general education degree (GED); at least four (4) years of supervisory experience; or equivalent combination of education and experience with an emphasis in a large facility, preferably in the hospitality, sports facility, concert venue, or convention industry.
California Driver’s License is required.
Ability to read, analyze, and interpret general business periodicals, read, and interpret schematics, professional journals, technical procedures, or governmental regulations.
Ability to compose reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
An ability to establish and maintain effective working relationships with subordinates, staff, outside contractors and vendors, other employees, and the public.
This position will work a typical schedule of Second Shift (3pm-11pm). However, work hours may be flexible and include times outside typically scheduled shifts.
Must be available to work evenings, holidays, and weekends in a 7/24 operation.
Proficiency in Microsoft Office Suite is required

Nice To Haves

Experience in Event Management, scheduling, HRIS and CMMS software is preferred.

Responsibilities

Event Operations Resolves complex issues in creative and effective ways.
Coordinates logistical planning for events.
Coordinates Tier-II training and testing for represented staff.
Communicates performance expectations and provides employees with on-going feedback.
Formulates estimates and final billing for Cleaning Services or Event Set-up services.
Ensure supervisors and line staff are trained in all job duties, procedures, equipment, safety issues, and facility information.
Responsible for procurement and inventory control of all applicable divisions’ materials and supplies.
Ensures handling, storage, and labeling of all cleaning services chemicals in accordance with state and federal regulations.
Conducts meetings and prepares and maintains written reports.
Ensures that the facilities are properly maintained and show ready for daily activity.
Occasionally stands in for Supervisors as needed.
Organizes and executes special projects meeting predetermined goals for quality and completion.
Assists in the formation of monthly and annual budgets and forecasts as directed.
Continuously improves the programs, policies, practices, and processes associated with meeting the strategic and operational needs of the organization.
Works with Human Resources to ensure employees comply with all laws related to employees benefits, compensation, employment, and training.
Performance Management and Talent Development Ensures compliance with all building policies, labor contracts, performance standards, safety practices and all other company policies.
Onboards new supervisors in the Event Operations Division.
Conducts training including but not limited to safety meetings, equipment training, compliance training, documenting necessary reports.
Conducts employee disciplinary meetings and investigations and participates in coaching, counseling, and terminations.
Involved in daily oversight and management of staff affiliated with Service Employees International Union (SEIU).
Participates in following the discipline/grievance processes and participates in Collected Bargaining Agreement negotiations.

Benefits

Medical, Vision, and Dental Insurance Coverage (Employee and SDCC share in cost of coverage)
Retirement Plans: 403(b) and 457 Money Purchase Pension Plan (Paid in full by SDCC)
Paid Time Off (PTO): 21 accrued days to be used for vacation and sick paid time off
11 Paid Holidays
Employee Assistance Plan (Paid in full by SDCC)
Flexible Spending Accounts
Life and AD&D Insurance (Paid in full by SDCC, with additional voluntary coverage)
Disability Insurance (Paid in full by SDCC)
Supplemental Health Plans
Employee-Exclusive Discounts (discounts to 250+ retailers through Fun Express & Corporate Shopping)
Free onsite employee dining during shift at our Tides Cafe
Union employees should refer to their Collective Bargaining Agreement (CBA) for additional details (if applicable)