Event Operations - Guest Services Representative

About the position

The Kansas City Chiefs are currently recruiting talented individuals to deliver Championship Service for the 2025 Season during stadium-wide events (including but not limited to all concerts and sporting events). Ideal candidates will be energetic, engaging, passionate, personable, proactive, and welcoming. As a member of the Kansas City Chiefs Event Staff, you create valuable and exciting experiences for everyone at GEHA Field at Arrowhead Stadium.

Responsibilities

• Delivering best-in-class guest service through all touch points via the Chiefs service brand, 'Serve Like Lamar'
• Resolving guest concerns and special requests within the framework provided via the handbook and training, while upholding the Fan Code of Conduct
• Using knowledge of GEHA Field at Arrowhead Stadium and Chiefs history, engage fans and guests to deliver exceptional service
• Performing additional responsibilities as needed and as directed by supervisory personnel

Requirements

• Availability for all stadium-wide events, including weeknights, holidays, primetime evening, etc.
• Ability to stand for long periods of time in various weather conditions
• Ability to traverse sections of the stadium via stairs and/or ramp
• Fundamental technical skills required; smart phone proficiency, email communication, personnel portal, ability to complete virtual interview without assistance