Event Operations Crew

Chicago Cubs•Chicago, IL

20d•$19•Onsite

About The Position

The Event Operations Crew plays a vital role in daily operations and delivering best-in-class service to guests of the Wrigley Field Campus, including Gallagher Way, the American Airlines Conference Center, Hotel Zachary and Campus tenants. This position will be focused on upholding event setup and service standards. Success will be measured through adherence to standard operating procedures, manager feedback, and customer service metrics. Employees will be required to work a flexible schedule to reflect business needs.

Requirements

High School diploma or GED
Prior experience working events or functions
Demonstrated ability to remain calm in stressful scenarios
Ability to work on a team in a fast-paced, entertainment venue
Strong problem solving skills
Strong attention to detail
Strong written and verbal communication skills
Responds well to coaching and feedback
Flexible availability including ability to work indoors and outdoors, as well as non-traditional hours including nights, weekends and some Holidays (if needed)
Available to work for 80% of Cubs home games (~65 games) per season. This does not necessarily mean that you will be scheduled for all home games, but availability must reflect the ability to work this many games per season.
Available to work all Major Wrigley Field Events (i.e., Concerts, Football Games, Winterland)
Ability to lift and/or carry items weighing 15 to 35 pounds
Able to perform the following physical tasks: run, bend, squat, kneel, climb flights of stairs, walk on uneven ground, detain unruly guests, run up and down ramps, walk and stand for extended periods of time, assist patrons up and down stairs

Nice To Haves

Bachelor’s Degree

Responsibilities

Participate in the set-up, execution and break-down of Wrigley Field, Gallagher Way, and the American Airlines Conference Center for Chicago Cubs home games, concerts, and other public and private events
Provide event support and coordination on a year-round basis, including baseball games, non-game events, concerts, and winter events
Ability to deploy, assign, and work alongside frontline associates in designated areas during events.
Provides event support for the year-round operation of Wrigley Field, Gallagher Way, and the American Airlines Conference Center
Provide excellent customer service through the event process and in all interactions with internal and external clients
Continually inspect and maintain event spaces, while conducting ballpark audits to ensure quality control, producing readouts to management and escalating issues in real time
Provide guest service by ensuring guests are greeted upon arrival, questions are answered to customer’s satisfaction, and job functions are being executed
Effectively communicate and collaborate with Operations Teams, including Logistics, Guest Services, Security, Grounds Crew, and Cleaning
Partner with event coordinator and logistic supervisors to support them with event production and daily tasks
Provide administrative support by producing reports, reading BEOs, and managing the event queue
Support inventory management and assist loading dock operation as needed
Deliver best-in-class guest service through all touch points via the Cubs’ service brand, Marquee Moments
Communicate effectively with Cubs staff, Levy, and 3rd party vendors as needed
Perform additional responsibilities as needed and as directed by management

Benefits

Option to purchase a discounted meal on game days
Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
Exclusive special events for associates
Professional development & engagement opportunities
Rewards & recognition programs
Access to best-in-class facilities including an associate locker room & break room
Uniform(s) provided at no cost

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