Event Manager - The Diplomat Beach Resort, Curio by Hilton

Hilton Worldwide•Hollywood, FL

44d•Onsite

About The Position

The Diplomat Beach Resort, Curio by Hilton is looking for their next Event Manager. This iconic beachfront destination hotel offers 1,000 guest rooms and boasts 209,000 square feet of versatile meeting space Our ideal candidates will have at least one year of experience in a convention hotel and be familiar with supporting valued convention clients in planning their conferences at our property. Strong attention to detail, the ability to multitask, and full flexibility are critical for success in this role. Shift Pattern: Full Flexibility is a must. Office hours are 8:30 AM to 5:00 PM, but flexibility is essential to accommodate varying schedules, including weekends, holidays, for our convention group clients. As Event Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Requirements

At least one year of experience in a convention hotel
Familiar with supporting valued convention clients in planning their conferences at our property
Strong attention to detail
The ability to multitask
Full flexibility

Responsibilities

Organize, plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems, products, systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage - for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.