Event Manager, Texans Special Events

ASM Global•Houston, TX

4d•Onsite

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Event Manager at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Event Manager to join our Event Services team. Under general supervision, the Event Manager controls and monitors the customer contact aspect and front-of-house division of the facility. Plans, monitors, directs, and manages the event coordination, security, crowd control, exhibitor services, outside contractor service functions, and enforces fire marshal regulations. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Requirements

Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, event coordination and event-related services.
Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative duties.
Handle conflict, make common sense decisions and exercise proper action during high tension and stressful situations.
Possess knowledge of the principles of facility management, building operations, maintenance, practices, and safety requirements.
Coordinate and satisfy the requirements of multiple events occurring simultaneously.
Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Organize and prioritize work to meet deadlines.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Pleasant and helpful telephone demeanor when assisting guests, exhibitors, clients, and staff.
Work extended and/or irregular hours including odd hours, with will include very early mornings, late nights, weekends, and holidays, as needed.
Bachelor’s degree from an accredited four-year college or university and five (5) years related experience and/or training, or an equivalent combination of education and experience.
A minimum of three (3) years’ experience in event management or convention services in a hotel or multi-purpose public assembly facility is preferred.
Good written, verbal and computer skills.
Work independently, exercising judgment and initiative.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Remain flexible and adjust to situations as they occur.
Work in a fast-paced environment.
Operate a personal computer using Outlook, Windows, Word, Excel, Adobe Acrobat, and other standard office equipment.
Be licensed to operate a motor vehicle in the United States.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear.
This position may require work inside or outside of the building, as needed by events.
Must perform physical duties at times during an event setup, including but not limited to lifting, carrying, and moving tables, chairs, and packages.
Must be able to lift 25lbs.

Nice To Haves

Experience working with a major professional sports team preferred.
Knowledge of public assembly facility management, customer services practices and exhibitor services practices is a plus.
Auto CAD and Adobe Illustrator are a plus.

Responsibilities

Plan, organize, and manage assigned events at NRG Park.
Work under the guidance of the Houston Texans Lead Event Manager to learn the expectations of service delivery to the Texans account and report back any challenges related to executing Texans Special Events at a high level.
Report to the Senior Event Manager for all NRG Park event related duties, including administrative, policy and operating functions for the Event Services Department.
Collaborate on and ensure Houston Texans Special Events, to include but not limited to, Departures, Returns and any other Texans Special Event are executed accurately, timely and efficiently.
Prepare estimates, logistical documents, post event notes, settlements, photos folders, etc. related to all Texans Special Events and/or all other Texans related assignments
Collaborate with Event Services teammates on any overlaps from other events to Texans Special Events.
Be on site for Texans Special Events, Departures, Returns, or any other Texans activities as assigned, to ensure proper logistical setups have been executed, outstanding requests have been completed, overlaps have been addressed and proactive communication with internal department managers is taking place.
Report to the Director of Event Services regarding any and all situations that need to be addressed at the Executive Level.
Be comfortable reporting incidents, work orders or challenges at any level to ensure proper and timely delivery of services related to Texans Special Events or Football Operations movements in and around other events.
Complete accurate, timely and logistic forward advances for NRG Park assigned events
Communicate with clients to obtain necessary technical requirements and other event related information.
Accurately prepare event estimates in conjunction with the contractual proposals set forth by the Sales Team.
Staff and supervise medical personnel, crowd control, ushers, ticket takers, and Police Officers for events.
Research, review and recommend equipment, materials and supplies required in providing event services and planning.
Build event diagrams using AutoCAD software.
During large tenant events on property, work with other Event Managers to help manage assigned tasks associated with that event.
Work closely with the Exhibitor Services Manager to ensure all services ordered through the online ordering system are delivered in a timely and consistent fashion.
Coordinate outside service needs with food and beverage contractors, decorators, or other vendors.
Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, ADA accommodations, etc.
Coordinate with the Marketing Department regarding all media entry into the building before, during or immediately following events.
Coordinate with either 24-hour Security or Event Security to ensure proper filing of all personal injury and accident reports that may occur during events or daily operations.
Communicate in a timely and accurate fashion all settlement closeout documents to Finance related to vendor invoices, service provider invoices, etc.
Accurately execute all back-end documentation related to the event, i.e., post event notes, event photo uploads, event folder production and sorting, etc.
When applicable, participate in post event meetings to provide detailed feedback which enhances repeat events or future events of similar genre.
Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff.
Take directions and communicate with all users of the facility in an emergency.
May perform other duties as assigned.
Carries out supervisory responsibilities in accordance with all policies and applicable laws.
Responsibilities include planning, assigning, directing work and appraising performance of part-time employees for contracted services.
Including addressing complaints and resolving problems.
Responsible for reporting positive performance as well as any disciplinary concerns to the Senior Event Manager in a timely manner.