Event Manager | Full-Time | Grand River Conference Center

Oak View Group•Dubuque, IA

7d•$45,000 - $50,000

About The Position

The Event Manager is responsible for managing all aspects of assigned events from advance planning through event completion. This role includes hiring, training, scheduling, and supervising event staff; overseeing building security; and coordinating with local public safety officials to ensure safe and efficient event operations. The Event Manager serves as the primary point of coordination between event staff and security, ensuring clear communication and appropriate delegation of responsibilities. Additionally, the position works closely with clients and the Food and Beverage provider to coordinate service needs and hospitality arrangements, maintaining a thorough understanding of all food and beverage offerings and effectively communicating those options to clients. The Event Manager is ultimately accountable for delivering an exceptional event experience and ensuring overall customer and lessee satisfaction.

Requirements

3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
Must be able to work a flexible schedule including; early mornings, evenings, weekends, holidays and extended number of consecutive days.
Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
Strong oral and written communication skills
Strong computer skills in Microsoft Office applications, word processing, and Internet
Possession of, or ability to obtain, a valid drivers’ license
Ability to work independently and as part of a team
Ability to communicate clearly and concisely in the English language, both orally and in writing
Knowledge of operational characteristics of events
Ability to identify the needs of users of the facility
Familiarity with terminology used in entertainment/convention/public assembly settings

Nice To Haves

Experience with AutoCAD is preferred but not required

Responsibilities

Advance, plan, service, and supervise all events
Plan, direct and evaluate the work of subordinates
Provide leadership and guidance for event personnel
Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
Understand and be able to articulate full food and beverage offerings to client
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Communicate clearly and concisely in the English language, both orally and in writing
Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
Assist in the preparation of building to meet the requirements of upcoming events/shows
Assist with the completion of pre-show event financial estimates
Assist with the completion of post-show event settlements
Advise lessees on services available from independent contractors for events
Recruit, train, and supervise event & security staff
Create work schedules for event & security staff, delegate assignments, and review performance/results
Function as a liaison between users of the facility and the facility staff
Recommend and evaluate required event staffing levels
Coordinate communication between building staff and show staff during load in and load out
Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
Make hospitality arrangements as needed
Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all event staff for each event
Create and distribute detailed data sheets prior to every event
Prepare and approve bi-weekly payroll for all event staff and security staff
Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
Serve as Manager on Duty as scheduled
Other duties and responsibilities as assigned