Event Manager

About the position

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Event Manager at the Albuquerque Convention Center. The Event Manager provides professional client service support in planning, organizing, and managing events within the facility. Under general supervision, coordinates all event preparation and performance aspects related to the facility for events including but not limited to, banquets, conventions, sporting events, trade shows, and meetings. Acts as liaison between the facility and clients, ensuring all client requirements are met and facility rules, regulations, and policies are adhered to.

Responsibilities

• Plan, organize, and manage events at the Albuquerque Convention Center, focusing on trade shows, conventions, large-scale banquets, and special events.
• Develop assignment schedules for all staffing requirements for the proper event presentation.
• Assist in the training and mentorship of the Event Coordinator.
• Meet with client groups to plan and organize assigned meetings and events.
• Guide clients in event preparation by interpreting and explaining contract provisions, policies, and procedures.
• Research, review, and recommend equipment, materials, and supplies required for event services and planning.
• Coordinate outside service needs with food and beverage, contractors, decorators, or other vendors.
• Coordinate with Marketing and IT department all media entry into the building before, during or immediately following events.
• Keep clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Maintain the proper image and generate positive public relations with clients, exhibitors, convention center partners, patrons, and staff.
• Make immediate decisions and communicate with all users of the facility in an emergency.
• Communicate with clients to obtain necessary technical requirements and other event-related information.
• Monitor in-house set-up, acting as a liaison between clients and ACC staff in order to ensure successful events.
• Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments.
• Reconcile all post-event invoicing and assist the finance department with timely final event billing documentation.
• Compile and distribute all post-event notes to address immediate action items and for future event reference.
• Coordinate and satisfy the requirements of multiple events occurring simultaneously.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Engage in decisions related to crowd management promptly and decisively during crises.
• Work irregular schedules to ensure proper supervision of all events and activities scheduled in the facility.

Requirements

• Bachelor's degree or a combination of training and 2-3 years of related experience is preferred.
• Facility management or event management experience preferred.
• Proficient in Microsoft Office, Word, Excel, Outlook, and PowerPoint.
• Experience in AutoCAD or other graphics program preferred.
• Ability to work flexible hours in addition to normal business hours.
• Ability to travel required.