Event Guest Services Staff - Pacific Northwest

AEG Worldwide • Seattle, WA

236d • $20 - $23

About The Position

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Requirements

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 1-2 years of cash-handling and related work experience for Box Office Attendant and Coat Check Staff; 2-3 years for Venue Host
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Must be self-motivated, reliable, and punctual
• Availability to work flexible hours, including nights, weekends, and holidays
• Ability to lift 25 lbs. without assistance for Coat Check Staff
• Ability to stand and walk for long periods of time for Coat Check Staff
• Excellent interpersonal, communication, and problem-solving skills for Venue Host
• Must have a positive attitude and be team oriented for Venue Host

Nice To Haves

• Previous experience working in events and knowledge of the music industry preferred for Coat Check Staff

Responsibilities

• Accurately and efficiently processes orders and collect payments from guests.
• Follow cash handling and inventory procedures to ensure security of assets.
• Greet customers with a positive and friendly demeanor.
• Assist guests by providing information, answering questions, and processing requests.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
• Provide upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contribute to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness, and helping to develop and maintain a positive work environment.
• Operate the various coat check areas within established guidelines and procedures at the venue.
• Greet guests, answer guest questions, resolve guest complaints, and direct guests to important areas of the venue.
• Cash handling duties and reconciliation of bank.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• May be responsible for moving around to different positions to give breaks to other staff.
• Collect lost and found items and provide guest services to patrons picking up lost items.
• Sort and log lost items that are found in accordance with event protocol.
• Seat VIP guests and assist ADA patrons while complying with facility/event ADA requirements.
• Ensure designated VIP and ADA areas are set up, clean, and ready for patron entry and assist with breakdown after event.
• Respond to guest behavior issues.
• Assist with patron issues or complaints and report any activities or behaviors that conflict with facility/event policy or code of conduct to House Manager.
• Communicate with staff regarding responsibilities, ticketing, VIP guests, safety/hazards, and any issues that may occur during scheduled shows and performances.
• Responsible to ensure breaks are taken and to ensure proper coverage while staff is on break.
• Assist House Manager with special projects.
• Settle merch with artists and collect the house merch cut.
• May assist with private events.
• Proactively monitor and engage with clients and provide the highest quality of customer service in a friendly and timely manner.

Benefits

• Event based positions are not eligible for benefits through AEG Presents.

What This Job Offers

• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees