Event Experience Manager, Hotel Interactive

Emerald • Alpharetta, GA

2h • $60,000 - $65,000

About The Position

Hotel Interactive, a part of Emerald, builds communities by connecting buying Executives and Suppliers to build relationships and business partnerships for a variety of industries. We produce Events that are unique in that they are high touch, personalized and formatted with focused meetings based on mutual interest and an entire agenda designed to maximize business.
As an Event Experience Executive, you will independently manage and complete the necessary steps to prepare, execute and provide follow-up to dynamic Hosted Buyer Events.

Requirements

• Team player who enjoys working with multiple people to achieve results.
• Strong project management and multitasking skills.
• Excellent written and verbal communication, problem solving, organizational skills, and attention to detail.
• Thorough working knowledge of Office, Excel, Outlook (Microsoft Access and Salesforce experience a plus)
• Customer Service Experience
• The ability to excel in a busy deadline driven environment.
• Task orientated, ability to focus on time-sensitive deliverables leading up to an Event.
• Enthusiastic, proactive, have integrity, work collaboratively, and propose solutions to opportunities that arise
• Willingness and excitement to travel approximately 15 times per year to premier resorts across the U.S. and beyond (five nights per event, Friday – Wednesday)

Nice To Haves

• Experience working in live event/event production is a plus.

Responsibilities

• Provide exceptional service to our customers to ensure that they are aligned to succeed.
• Work collaboratively with cross functional Teams to ensure all details related to the hosted buyer registration and on-site experience are carefully thought through and executed.
• Independently manage the logistics for multiple Events on defined timelines (includes travel and internal registration deadlines).
• Maintain accurate data in tracking documents and CRM database
• Participate in team meetings pre-and post-Events. Monitor timeline and ensure all event deliverables are on track. Offer support to others when time is available.
• Liaise with vendors, partners, and attendees through the planning process.
• Use a consultative approach to build customer relationships and provide white-glove account management pre-event, onsite, and post-event. This includes setting event expectations with Buying Executives and providing a steady stream of information to ensure their needs are met.
• Onsite event management and support

Benefits

• We offer a competitive benefits package designed to strengthen our employees’ physical and mental health, including unlimited vacation for exempt employees, flexible working locations, 401(k) plan with a company match, medical/dental/vision coverage with inclusive provisions including transgender services and fertility benefits, parental and caregiver leave, dependent, commuter and FSA benefits, professional development programs like Toastmasters, and mental wellness tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed