Event Experience and Set-up Manager | Banquets

Omni Hotels & Resorts•Austin, TX

21h

About The Position

Omni Hotels & Resorts is seeking an Event Experience and Set-up Manager | Banquets to join the Barton Creek Resort & Spa! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2025. The Banquet Event Experience and Set-up Manager is responsible for the overall efficiency of Event Logistics and provides direct oversight to the set-up team.

Requirements

2+ years' experience in a banquet leadership role in a high volume, upscale Hotel.
Must have exceptional guest service skills.
Bachelor’s degree or equivalent work experience.
Must be willing to work a flexible schedule, including weekends, holidays and evenings.
Must have excellent interpersonal and communication skills.
Must have a strong attention to detail, be able to make quick decisions and possess good judgment
Ability to multitask and portray a friendly demeanor in a fast-paced environment.
Must consistently demonstrate a teamwork-oriented and positive attitude.
Must be able to walk, sit, stoop, kneel, crouch, crawl, and use hands and arms.
Must be able to push, pull, stoop, bend and lift items of significant weight.

Responsibilities

Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
Directs and organizes the houseperson supervisors, focusing on making sure the supervisors are on task and all sets are done to standard.
Responsible for training Houseperson Supervisors and Houseperson, ensuring everyone knows and upholds standards.
Directly responsible for the daily supervision of the banquet housepersons.
Inspects each function room prior to, and during breaks to ensure that all requirements reflected on the daily worksheets are met.
Responsible for payroll, recognition, discipline, labor management, and general management of the department.
Greets customer during the event phase and is present during the event. Must be able to work with Event Operations team for the execution of details.
Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions.
Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).
Participates in customer site inspections and assists with the sales process as necessary.
Performs other duties as assigned to meet business needs.
Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
Makes presence known to customer at all times during this process.
Responds to and handles guest problems and complaints.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Interacts with guests to obtain feedback on product quality and service levels.
Ensures hourly employees understand expectations and parameters for event activities.
Participates in formal pre- and post-event meetings as required to review/communicate group needs and feedback.
Respond to last-minute requests and communicate changes to appropriate departments.
Must follow all details as described on Banquet Event Orders (BEO’s).
Responsible for initiating and maintaining contact with each meeting planner (in-house) to ensure that all last-minute requests and changes are provided and noted on BEO.
Reviews daily worksheet and assigns specific duties to each banquet Houseperson.
Uniformity among all set-ups in accordance.
Ensures that cleanliness and order of all storage and back of house areas is to ensure a productive, safe and energy conserving work environment.
Ensures the proper use and storage of all Convention Services equipment. Establish preventative maintenance schedules for same equipment.
Responsible for adhering to hotel policies and procedures, and upholding team adherence to all safety-related associate trainings.
Provides, in conjunction with the Director of Banquets, the necessary training for each banquet houseperson - follows through to ensure that all houseperson consistently maintain high-quality standards.
Ensures that all unused rooms are set to department’s standards.
Attend department meetings and other company required trainings.
Complete other duties as assigned by management.