Event Day Receptionist

ASM Global • Manchester, NH

4d • Onsite

About The Position

The Customer Service & Event Support Representative is responsible for providing exceptional guest service and administrative support in the executive office on event days at the SNHU Arena. This role requires excellent communication skills, problem-solving abilities, and a strong understanding of ticketing platforms. The ideal candidate will be dependable, detail-oriented, and capable of working in a fast-paced environment while assisting guests both in person and remotely.

Requirements

• Minimum 2 years of customer service experience (event, entertainment, or hospitality industry preferred).
• High school diploma or equivalent required
• Proficiency in Microsoft Office (Outlook, Excel, Word), Google Drive, and other basic computer programs.
• Familiarity with online ticketing platforms (Ticketmaster experience strongly preferred).
• Strong communication skills (verbal and written) with excellent attention to detail.
• Ability to multi-task, prioritize, and problem-solve in a fast-paced environment.
• Dependable, punctual, and able to work independently as well as part of a team.
• Flexible schedule; must be available to work nights, weekends, and holidays as required by event schedules.
• Customer service-oriented with the ability to interact professionally with guests, vendors, and all levels of management.
• Tech-savvy with the ability to quickly learn new systems and processes.
• High school graduate or obtained GED.
• Minimum of one year in a clerical, front desk or receptionist position.
• To perform this job successfully, must have a strong background of computer proficiency and operational experience of industry standard software systems, including but not limited to standard Microsoft Windows operating based platforms such as Outlook, Excel, and Word.

Responsibilities

• Answer incoming phone calls and email inquiries, providing accurate information and resolving customer needs.
• Assist guests with ticketing issues, including Ticketmaster troubleshooting, resale site concerns, and scam awareness.
• Provide information regarding parking, ADA accommodations, lost & found, and other guest service needs.
• Access and update customer accounts, ticket availability, and event timelines using various software platforms.
• Direct inquiries and messages to the appropriate internal departments.
• Learn and apply all venue policies, rules, and regulations to guide guests effectively.
• Utilize Microsoft Office Suite, Google Drive, Outlook, and arena-specific systems to perform daily tasks.
• Perform other duties as assigned to ensure smooth event-day operations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees