Event Coordinator

ISACA-posted 14 days ago
Full-time • Entry Level
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The Event Coordinator plays a critical role in the successful planning, coordination, and execution of ISACA’s virtual, in-person, and hybrid events. This role ensures an exceptional experience for attendees, speakers, VIPs, and internal stakeholders through precise operational logistics, proactive issue resolution, and high-quality customer service. Responsibilities include facilitating event setup, managing complex technology platforms, troubleshooting escalated customer inquiries as a Tier 2 support resource, and collaborating cross-functionally to deliver seamless experiences across all event types. This position manages essential pre-event and live-day logistics, supports either virtual or physical event formats, and contributes to post-event processes, reporting, and continuous improvement. The Coordinator must demonstrate exceptional communication, technical aptitude, organizational skills, and the ability to perform effectively in high-visibility, fast-paced environments.

  • Coordinate and support end-to-end logistics for ISACA’s virtual, in-person, and hybrid events, including webinars, summits, conferences, meetings, livestreams, and tradeshows.
  • Provide live-day support, including moderation, attendee assistance, speaker support, wayfinding, check-in, booth support, and CPE scanning, as applicable to the event format.
  • Facilitate tech runs, pre-recordings, and rehearsals for presenters and SMEs for virtual or hybrid sessions; support setup and operational readiness for in-person events.
  • Serve as Tier 2 escalation for complex customer issues across event types.
  • Troubleshoot technical, registration, access, or logistical challenges.
  • Develop and maintain Knowledge Base Articles and other resources to enhance self-service options and reduce recurring issues.
  • Build, configure, and manage ISACA’s event platforms and operational tools for virtual, hybrid, and/or in-person events.
  • Provide technical oversight and operational support for platform features, event setup, live-day execution, and post-event processes.
  • Support process improvements and best practices across platforms, tools, and event formats to enhance efficiency, attendee experience, and operational consistency.
  • Coordinate logistics for Board members, VIPs, staff, speakers, sponsors, and working groups.
  • Issue essential documentation, including visa letters, confirmation letters, and formal communications.
  • Manage invitations, scheduling, and pre-event communications for high-visibility participants.
  • Support post-event reporting, close-out tasks, and metrics tracking to assess event success and identify opportunities for improvement.
  • Contribute to lessons learned and process optimization for both virtual and in-person events.
  • Coordinate shipping, booth support, onsite registration, attendee services, and event material logistics.
  • Manage visa/confirmation letters, VIP/Board logistics, and in-person attendee communications.
  • Provide live, in-person customer service support including check-in, CPE scanning, room support, and overall attendee experience.
  • Support inventory and procurement of event supplies.
  • Deliver exceptional customer service.
  • Coordinate event logistics with precision and professionalism.
  • Support live-day execution for virtual, hybrid, and in-person events as needed.
  • Collaborate cross-functionally to improve processes and attendee experiences.
  • Associates degree in Business, Communications, Public Relations, Marketing, or Hospitality Management from an accredited university – or equivalent combination of education and relevant work experience accepted.
  • Minimum of 2 years of experience in event coordination, virtual event production, customer service, operations, project coordination, or related administrative support roles.
  • Understanding of event planning and logistics, with strong emphasis on coordinating virtual and hybrid events using platforms such as Microsoft Teams, Zoom, or similar virtual event and webinar management systems.
  • Proven, successful experience in a related coordination or support role within an organization or within a significant department, program, or event operations function.
  • Solid working knowledge of information systems, online tools, and technology, including demonstrated proficiency in Microsoft Excel and comfort navigating multiple digital platforms simultaneously.
  • Experience in a detail-oriented, task-driven role that relies heavily on technology, systems navigation, and accuracy.
  • Knowledge of event production requirements, including speaker support, technical run-throughs, and live-day workflow needs.
  • Hands-on experience with coordinating both in-person and virtual events—including webinars, virtual conferences, live events, and livestreamed sessions—with responsibilities such as platform or onsite setup, live-day support or moderation, and post-event close-out processes.
  • Bachelor’s degree in Training & Media, Event Management, Event Production, or relevant field from an accredited university.
  • 3+ years of experience in event coordination, virtual event production, customer service, operations, project coordination, or related administrative support roles
  • Proficiency with event and technology platforms, including ON24, Microsoft Teams, Salesforce, Jira, or similar tools used for virtual, hybrid, and in-person event management.
  • Experience in program and event management, coordinating webinars, virtual conferences, livestreams, hybrid events, and in-person events.
  • Competence with audio, basic video production, and live-event support across virtual and in-person formats.
  • Experience coordinating online learning or training programs for diverse audiences, including instructor and participant support.
  • Experience collaborating with colleagues, clients, or stakeholders internationally, demonstrating cultural awareness and effective communication.
  • Bilingual skills, particularly Spanish, are preferred.
  • Experience within an association or membership-based organization is highly desirable.
  • DES (Digital Event Strategist)
  • Proven ability to interact professionally and effectively with all levels of staff, committee members, VIPs, speakers, and external partners.
  • Communicates clearly and persuasively in verbal, written, and presentation formats; able to convey complex information in an accessible manner.
  • Maintains a high level of integrity when handling confidential or sensitive information.
  • Forward-thinking, adaptable, and able to adjust to changing priorities, schedules, or event formats.
  • Demonstrates meticulous attention to detail, accuracy, and timeliness in planning, executing, and closing out events.
  • Self-starter capable of working independently with minimal supervision while managing multiple tasks simultaneously.
  • Identifies potential issues early and generates effective, practical solutions to prevent or resolve problems.
  • Dependable, well-organized, flexible, and collaborative; contributes positively to team dynamics and cross-functional projects.
  • Ability to manage a variety of responsibilities simultaneously, set priorities, and complete assignments efficiently and accurately.
  • Maintains a professional, courteous, and accommodating demeanor under pressure.
  • Provides exceptional service to attendees, participants, and stakeholders, ensuring a seamless event experience.
  • Demonstrates sensitivity to and awareness of diverse cultural backgrounds and global audiences.
  • Benefits Information available below: ISACA Career Opportunities and Benefits
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