Event Coordinator (Glendale)

Back Alley Bowling•Glendale, CA

About The Position

If you are looking for a fun, rewarding career where you can meet some of the coolest people (Team Members & Guests), then look no further! Back Alley Bowling offers competitive pay, 401K, Team Member Discounts, Friends & Family Discounts, and so MUCH MORE. If you want to join an AWESOME team and help create unforgettable experiences, don’t delay, apply today! Position Overview The Event Coordinator is a supervisory position that serves as the liaison between the Call Center and the Bowling Center, ensuring every event is flawlessly planned and executed. This role is responsible for all preparations prior to events and managing the floor on event days to deliver an incredible and memorable guest experience. A working knowledge of each department is essential to providing the ultimate level of service. You will oversee event flow, support Team Members, interact directly with guests, and ensure every detail is handled, from setup to cleanup, so our guests leave thrilled and ready to book their next event.

Requirements

Must be available on weekends, nights and holidays
Must be at least 21 years of age
High School Diploma or equivalent
Must possess a valid CA Food Handler Certificate
Previous customer service experience required
Strong organizational skills
Basic knowledge of bowling

Nice To Haves

Supervisory and training experience preferred
Sales experience preferred

Responsibilities

Communicate effectively with guests, Team Members, and management
Be highly attentive to detail and proactive in problem-solving
Listen to and anticipate the needs of our guests
Execute job functions and standards across all departments
Motivate Team Members to uphold the highest standards of guest service, teamwork, and professionalism
Ensure events and parties stay on schedule, including proper setup and cleanup
Maintain overall cleanliness of the center (restrooms, floors, trash, and event areas)
Ensure food is delivered at specified times and is consistent, presentable, and accurate
Coordinate timing of food preparation and service
Prepare food orders for the kitchen
Prepare and complete accurate event bills, collect final payments, and finalize events with clients
Prepare and organize all event paperwork for Party Hosts prior to events
Greet guests before the start of each event and remain present throughout to assist as needed
Monitor every guest’s experience to ensure high standards of satisfaction are consistently met
Periodically supervise Team Members and act as Supervisor on Duty when assigned
Direct and supervise breakdown and cleanup after events; account for all equipment and supplies and return items to proper storage
Develop and implement programs to motivate employees
Maintain a safe work environment and follow all safety procedures
Attend work regularly, be punctual, and maintain a positive, professional attitude
Assist with scheduling when necessary
Perform other duties as assigned