Events Coordinator

Otesaga Hotel.•Cooperstown, NY

About The Position

The Event Coordinator role helps support the seamless delivery of events, meetings, and gatherings being delivered at our resort. The Event Coordinator provides employees, clients and guests with exceptional service while consistently displaying a professional and enthusiastic personality. The Event Coordinator coordinates the execution of scheduled meetings and events, delivers onsite amenity services, and supports the Sales and Events Team with administrative duties.

Requirements

Minimum 1 year of experience working in hospitality.
Experience with sales systems like Amadeus, Sales Force, and/or Delphi
Demonstrated strong MS Office abilities including PowerPoint, Excel, and MS Word
Reliably commute or plan to relocate before starting work
Ability to work nights, weekends & holidays
Strong verbal and written communication skills
Personable and engaging
Knowledgeable, approachable, and resourceful
Proactive, energetic and self-starter
Problem-solver, ability to prioritize and remain calm in pressure situations
Team player, collaborator, and multi-tasker
Maintain professional presentation (must adhere to company and department dress code)
Ability to upsell
Outstanding guest service skills

Responsibilities

Respond to all client requests while adhering to the property's standards of service, accommodating requests from the ordinary to the extraordinary.
Support each event from planning through execution. Responsible for ensuring parties involved in supporting the event are asked for input at the right time in the event plan and receive all relevant communication.
Support the logistics of each event, ensuring meeting spaces and shared areas are clean and ready for each meeting.
Oversees events on the day of, including problem-solving, welcoming guests, coordinating, and participating in event set-up, communicating with staff, organizing vendors, supporting attendee/speaker requests and coordinating/participating in tear-down.
Track, manage and restock meeting rooms and supplies and ensure each space has the proper technology and A/V equipment based on meeting needs.
Anticipate event meeting attendee needs, offer proactive service enhancements. Take ownership to recommend and suggest solutions and alternatives to requests that meet and exceed expectations.
Maintain a working knowledge of room configurations and set-up options.
Maintain client communication records and support the sales and events team with execution of contracted events.
Collaborate with other departments to meet and exceed the needs of our clients and guests.
Collaborate and liaise closely with clients IT, A/V, Security, Facilities and Workplace Services teams to ensure each event and engagement is seamless from the planning process through execution.
Help organize materials needed for events and meetings including but not limited to client provided signage and materials, decorations, A/V requirements, menus, etc..
Responsible for building and maintaining relationships with internal and external clients in a timely and professional manner.