Event Coordinator - San Diego

Alcatraz Cruises • San Diego, CA

350d • $25

About The Position

City Experiences is seeking a Event Coordinator for our operation in San Diego. The successful Event Coordinator will act as the guest's primary contact post-booking, ensuring a smooth process up until and after the guest's cruise. The Sales Coordinator is responsible for coordinating private charter and group event details for weddings, corporate events and social celebrations, up-selling assigned events through influential techniques and excellent customer service to increase sales and ensure successful events. Provide overall sales support to the region.

Requirements

• High school education required. Bachelor's degree from an accredited college or university preferred.
• 1-2 years previous experience in a sales & marketing support role.
• Experience with customer service and the hospitality industry.
• Practice with Customer Relationship Management (CRM) applications.
• Proficient in Microsoft Office applications with emphasis on Excel, PowerPoint and Word.
• Professional demeanor in person, over the phone, and via email.
• Capability to do basic mathematical calculations including addition, subtraction, multiplication, division, fractions and percentages.
• Ability to create and analyze a budget spreadsheet, as well as compare information, use logical reasoning and handle multiple tasks.

Responsibilities

• Act as back-up for incoming inquiries HCE receives via phone, mail and internet in a timely manner, as requested by the DOS.
• Establish positive and professional relationships with clients to provide amazing guest experiences, earn repeat business and ensure quality score goals are met.
• Exemplify professional and efficient communication.
• Return all phone calls and emails within the same business day.
• Demonstrate excellence in communicating all event information internally - through catering meetings, 'All-Calls', finals and additional communication with all departments as needed.
• Maintain organized and up to date documentation of all client communications in Salesforce.
• Utilize account management and reservation system accurately.
• Handle coordination and logistics of events as needed/assigned by DOS/RDOS.
• Finalize all specific areas of event contracts for clear execution by service team.
• Use up-selling techniques to increase account revenue opportunities a minimum of 20% average per quarter.
• Ensure clear, detailed and accurate events are prepared for weekly catering meetings.
• Prepare precise 'Final' event contracts for on board Event Manager.
• Provide consistent communication with all departments by preparing and presenting contracts for catering meetings.
• Coordinate all vendor orders, and event details & logistics while maintaining accurate and detailed notes.
• Apply sufficient upsells charges on quotes to clients from all external vendor orders.
• Accurately submit and track all vendor invoices for orders placed.
• Ride a minimum of 1 charter per quarter.
• See-off a minimum of 1 charter per month.
• Personally follow up with each client after sailing for feedback on their event.
• Provide daily Admin support for Sales office.
• Assist team members with site inspections, proposals, phone inquiries, client questions, etc.
• Exhibit an awareness of team member's schedules to coordinate site inspections, lunch, doctor's appointments, days off, etc.
• Coordinate and attend Sales Team FAM's and tradeshows representing Hornblower and our product offerings.
• Assist with special projects as assigned by the RDOS/DOS.
• Deliver quality service, always greet guests and potential guests with a smile.
• Accurately complete all documentation including payroll, time sheets, revenue reports, paperwork and invoices on a timely basis.
• Additional job duties as assigned.

Benefits

• $25.00 per hour

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 51-100 employees