Event Concierge Intern

Nemacolin Career•Farmington, PA

About The Position

The Event Concierge Internship is a 12-15 week summer program offered to juniors who are interested in a rewarding hospitality career. The individual selected for this opportunity will maintain high-touch, on-the-floor guest support with Nemacolin's Conference Services Team throughout this supervised, hands-on learning experience. Program Timeline: Weeks 1-3: Orientation, Shadowing, & Reverse Shadowing Foundation, observation, and supervised ownership Weeks 4-11: On-the-Floor Support Consistent execution with increasing independence Final Weeks (Last 2 Weeks): Capstone Project & Wrap-Up Analysis, reflection, and value-add Skills Progression by Week: Weeks 1-3: Foundation Weeks 4-6: Core Execution Weeks 7-9: Advanced Support Weeks 10-13 (if applicable): Increased Independence Final Weeks: Capstone Skills

Requirements

Must be a junior currently enrolled in a college or university.
At least one year of experience in a customer-facing role, demonstrating the ability to deliver exceptional service.
Strong communication skills, both verbal and written, with the ability to professionally interact with guests, colleagues, and management.
Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
A calm and problem-solving mindset when working under pressure, with a focus on addressing client needs efficiently.
Detail-oriented, ensuring all event logistics are managed and executed according to plan.
Flexibility to work varied schedules, including evenings, weekends, and holidays, based on the needs of the events.
Ability to lift, move, and place items up to 30 pounds, and stand or walk for extended periods during shifts.

Nice To Haves

Preference given to those studying hospitality with an interest in event coordination.

Responsibilities

Maintain consistent, high-quality guest support for group and resort programs.
Support Conference Services during peak periods and complex events.
Support guest requests and group movements.
Draft and assist with client communications.
Coordinate with departments under direct supervision.
Serve as the primary point of contact for meeting planners, ensuring all event details are communicated clearly and accurately to operational departments.
Work closely with Convention Services and Catering Managers to ensure every event meets the highest standards and aligns with client expectations.
Manage the day-to-day coordination of hotel events, overseeing event logistics and ensuring client needs are met from start to finish.
Proactively resolve any issues that arise during events, ensuring a seamless experience for all attendees.
Maintain thorough knowledge of hotel event spaces and group dynamics to provide expert guidance and support throughout the planning process.
Participate in Pre-Convention Meetings, Banquet Event Order Meetings, and weekly Group Resume meetings to ensure all team members are aligned and prepared for upcoming events.
Handle special projects assigned by the department leaders, contributing to the overall success of the events team.