At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Event Concierge is the liaison between the Event Sales and/or Event Planning Manager and the on-site meeting or special event contacts. This position is highly visible and the central point for handling and addressing special needs or requests from the meeting/event planner and/or vendors associated with the events contracted onsite. It requires detailed knowledge of the hotel meeting facilities, group dynamics, wedding dynamics, and event details. The Event Concierge must be resourceful, professional, and able to effectively communicate with all departments of the Hotel in order to resolve concerns quickly, adapt to changes, satisfy the needs of our clients and vendors, and ensure an experience that exceeds expectations. The purpose of the Event Concierge is to provide our customers with a constant presence on the floor and at the complete disposal of the client. They should respond to any request within 5 minutes and resolve the request within 15 minutes.