Event Captain

Atlanta Braves MLB • Atlanta, GA

90d

About The Position

If you are driven to deliver exceptional fan experiences that are beyond anything possible elsewhere and interested in working alongside a team of innovators and enthusiastic over-achievers, you will enjoy working with us! The Event Services Department oversees and organizes special events, meetings and conferences and internal Braves events at Truist Park on both non-game and game days. Our Event Captains support our Event Services Coordinators and serve as the on-site, day of contact for our clients, insuring a successful event by serving as the central point of communication for all internal operational partners. This is a great entry level position allowing you to gain valuable experience in event planning and execution.

Requirements

• Minimum 2 years + experience in client facing, customer service
• Must be able to work in a fast-paced environment while maintaining meticulous attention to detail
• Work in various weather conditions including heat, cold, rain, etc.
• Stay active for 8+ hours, including climbing up/down stairs
• Must have flexibility to work evenings, weekends and holidays
• Must have reliable transportation to and from work

Nice To Haves

• Experience in events, hospitality, hotel management or service industry preferred

Responsibilities

• Read and analyze Event Summaries in order to gather guest information, determine proper set up, timeline, specific guest needs
• Inspect and insure the ultimate success of all aspects of an event by insuring Truist Park is prepared to welcome our meetings and events guests. Aspects include including room set-up, audio visual, security, parking, guest services staff, housekeeping, and engineering
• Coordinate with all of our Operational Departments that all client requirements are set and ready prior to event start
• Act as day of point of contact for meetings and events including greeting clients and assisting them with all of their day of event needs
• Anticipate client and guest needs to enhance the overall event experience
• Problem solve in a timely and professional manner
• Work in unison with internal partners and outside vendors to ensure a positive client and guest experience
• Have a practicing knowledge of ballpark policies to ensure the safety of all guests and employees

What This Job Offers

• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Number of Employees: 1,001-5,000 employees