Event Captain

City Winery Chicago•Chicago, IL

About The Position

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city. Position Summary City Winery Event Captains will coordinate the day of logistics with the Manager on Duty (MOD) to execute the Banquet Event Order (BEO) from a front of house standpoint. They will participate in food and beverage service as outlined by the MOD, coordinate with the Chef on duty in the kitchen, and present the standards as outlined in the Events SOP Training. City Winery Event Captains will provide high level hospitality to the client and guests.

Requirements

Minimum 2 years’ experience in event operations management, or equivalent relevant experience
Proven background and knowledge of strategizing and executing on-premise events
Appreciation and general understanding of the music, food, and wine business
Exceptional attention to detail and organizational skills; results oriented
Ability to take direction from MOD
Aptitude to resolve troublesome situations with poise
Exceptional hospitality and customer service skills
Proven event operations skills and commitment to operational excellence
Ability to successfully multitask, delegate, and coordinate several tasks at once in fast paced, high volume environments
Exceptional communication and interpersonal skills both written and verbal
Able and willing to work a flexible schedule including days, nights, weekends, and holidays
Functional knowledge of the health department and related regulations
Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting, and carrying up to 50 lbs.
Must be fluently literate in English including ability to read, write, communicate, conduct basic business-related mathematics, and be able to accurately function a POS

Responsibilities

Coordinate with and execute the plan of the MOD for all onsite event logistics for day prior, set up, hands-on execution, and through post-event breakdown
Ability to connect and communicate with MOD to review logistics and provide on-the-floor support, including but not limited to ensuring the event is performed and delivered according to client expectations
Ensure the event is maintained to the highest standards and run successfully
Maintain positive brand impressions to develop lasting relationships with clients and guests to retain business and increase growth
Work directly with Event Sales Team, Executive Chef, Winery Department, GM and FOH Managers, and any other internal partners to secure event needs for execution
Carry out service strategy as set forth by MOD
Frequently check in with the MOD to ensure service standards, event timeline, and event menu are being executed to the expectations of the client
Organize, print, and distribute detailed Banquet Event Orders (BEOs) with approval of MOD, to be passed along to other departments (i.e. Front of House, Kitchen, etc.) to ensure smooth execution on the day of the event
Maintain inventory of equipment, place and receive rental orders and organize rentals for pickup
Ensure the venue is fully prepared and organized for the execution of the event
Coordinate with MOD to assist with outside vendors, including but not limited to; equipment load in and load out and overall rental equipment organization
Oversee printed collateral: menus, labels, etc.
Ensure completion of post event tasks – including room resets, organizing rental equipment for pick up, and operational supplies remain organized for the next shift all based on expectations set by MOD
Other duties, projects, and tasks as per business need