Event Attendee Coordinator

Informa Group Plc. • Chicago, IL

2d • $60,000 - $65,000

About The Position

This role can be based in any of our US offices with a preference of 300 S Riverside Plaza, Chicago, IL 60606, USA. Informa Connect is seeking a highly organized, detail-oriented, and proactive Event Attendee Coordinator to support our growing portfolio of nearly 20 live events in the C-store and Grocery industries. This role will be responsible for managing retailer recruitment, registration, and ensuring retailer attendance and engagement at each live event. The Coordinator will work closely with event teams, sponsors, and retailers to facilitate 1:1 meetings, dinner invitations and virtual meetings where applicable and ensure the smooth execution of event marketing campaigns.

Requirements

• Proven experience in event coordination, retailer recruitment, or customer relationship management, ideally within the C-store, retail, or foodservice industries.
• Experience managing email marketing campaigns, CRM databases, and event registration platforms.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with CRM systems (e.g., Salesforce, HubSpot).
• Experience with email marketing tools (e.g., Mailchimp, Pardot, or similar platforms).
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong interpersonal skills with the ability to build relationships with retail operators and work collaboratively with diverse teams. Specifically events, marketing and sales
• Ability to work independently, take initiative, and meet deadlines.
• Problem-solving mindset with a focus on delivering exceptional customer service.
• Proactive and detail-oriented with a passion for delivering high-quality results.

Nice To Haves

• Experience with B2B communication and managing 1:1 meeting logistics is a plus.
• LinkedIn Navigator and/or ZoomInfo experience would be a plus

Responsibilities

• Retailer Recruitment & Engagement:
• Identify and invite retailers to Informa Connect’s C-store and Grocery events.
• Engage with retailers to ensure they are registered and committed to attending.
• Track and manage retailer attendance, ensuring high show-up rates.
• Coordinate 1:1 meetings between retailers and sponsors (where applicable) to maximize value at live events.
• Manage pre- and post-event connections between retailers and sponsors as needed.
• Invite, confirm and ensure attendance of retailers and sponsored dinners.
• Event Registration & Logistics:
• Oversee the registration process for retailers, ensuring all information is accurate and up-to-date.
• Troubleshoot any issues related to retailer registration or event logistics.
• Work closely with event teams to provide seamless communication and coordination regarding retailer participation.
• Database Management & Data Integrity:
• Ensure retailer databases are accurate, organized, and continuously updated.
• Ensure proper tracking of retailer participation in live events and marketing campaigns.
• Monitoring internal communications, social media and database subscription services to add retailers to recruit campaigns and CRM.
• Maintain and update the retailer database with accurate titles, company names, and other relevant details.
• Marketing Campaign Management:
• Collaborate with the marketing team to design and manage campaigns targeting retailers for event promotion.
• Monitor who campaigns are sent to, track engagement, and ensure proper messaging in email communications.
• Review and confirm that all links, event details, and messaging are accurate within the campaigns.
• Reporting & Follow-up:
• Provide regular updates on retailer recruitment, event registration, and overall event engagement.
• Monitor and report on attendance rates and help identify opportunities for improvement.
• Conduct follow-ups post-event with retailers for feedback and data collection.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees