Evening & Weekend Supervisor

KANSAS CITY PUBLIC LIBRARY•Kansas City, MO

just now•$20•Onsite

About The Position

Under general supervision of the Bluford Branch Manager, directs staff and workflow on evenings and weekends, provides readers advisory service to patrons, provides circulation account management and fine payment services. This is a full-time position with an hourly rate of $20.05, plus excellent benefits. Schedule Monday, Tuesday, Wednesday, & Thursday: 11 am - 8 pm. Sunday: 10:30 am - 5 pm. Location Bluford Branch: 3050 Prospect Avenue, KCMO, 64128. Job Duties (Essential Functions) In the absence of the Branch Manager or Assistant Branch Manager, serves as the person in charge of tasks including but not limited to: addressing patron incidents, maintaining records through a ticketing system, supporting staff with challenging questions. Communicates with staff and manager. Works with Public Safety staff to assure patron behavior expectations are consistently followed. Communicates with facilities and meeting room services staff to assure meeting spaces are adequately prepared for use. Directs staff to assure efficient and effective customer service. Directs staff to assure service points are covered and staff receive appropriate breaks. Supervises AV desk, Customer Service desk, and Computer Lab on weekends and evenings. Provides effective reader’s advisory services for all patrons. Provides circulation, account registration, and fine payment functions while maintaining effective, courteous working relationships with all library customers. Maintains book displays Keeps abreast of current reading trends and resources. Keeps abreast of current library resources, trends, and developments in profession. Performs other related work and undertakes special projects as assigned. Branch Specific Duties Bluford is a designated United States Village Post Offices. Employees at this branch sell stamps and accept priority flat rate boxes and envelopes. Requirements Demonstrated ability to meet and serve the public, working effectively with customers of all ages. Demonstrated ability to be a team player. Demonstrated ability to learn library operations, services and policies, including computer procedures. Demonstrated experience directing staff and workflow. Knowledge of literature and library research resources Demonstrated ability to make decisions consistent with organizational policies. Must be able to access materials from shelves which may be overhead or those which may be below waist level. Must be able to work at a counter used for customer interactions. Demonstrated ability to organize daily work routines for location effectively. Many duties performed while standing and bending; ability to lift up to 35 lbs. Demonstrated basic computer skills and possess the ability to assist others with technology needs including but not limited to printing, scanning, navigating various websites, email accounts, etc. Demonstrated ability to follow oral and/or written instructions. Ability to speak and understand English is required. Additional consideration will be given to individuals that are proficient in any non-English languages utilized in Jackson County, MO, including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili. Required Education and Experience High School Diploma / GED and 3 years of customer service experience. Library customer service experience preferred. Diploma / GED may be substituted with 2 years of customer service experience. Preferred previous experience with closing responsibilities such as key holder, floor manager, etc. Work Environment Work is performed at the Bluford Library Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Requirements

Demonstrated ability to meet and serve the public, working effectively with customers of all ages.
Demonstrated ability to be a team player.
Demonstrated ability to learn library operations, services and policies, including computer procedures.
Demonstrated experience directing staff and workflow.
Knowledge of literature and library research resources
Demonstrated ability to make decisions consistent with organizational policies.
Must be able to access materials from shelves which may be overhead or those which may be below waist level. Must be able to work at a counter used for customer interactions.
Demonstrated ability to organize daily work routines for location effectively.
Many duties performed while standing and bending; ability to lift up to 35 lbs.
Demonstrated basic computer skills and possess the ability to assist others with technology needs including but not limited to printing, scanning, navigating various websites, email accounts, etc.
Demonstrated ability to follow oral and/or written instructions.
Ability to speak and understand English is required. Additional consideration will be given to individuals that are proficient in any non-English languages utilized in Jackson County, MO, including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.
High School Diploma / GED and 3 years of customer service experience.
Diploma / GED may be substituted with 2 years of customer service experience.

Nice To Haves

Library customer service experience preferred.
Preferred previous experience with closing responsibilities such as key holder, floor manager, etc.

Responsibilities

In the absence of the Branch Manager or Assistant Branch Manager, serves as the person in charge of tasks including but not limited to: addressing patron incidents, maintaining records through a ticketing system, supporting staff with challenging questions.
Communicates with staff and manager.
Works with Public Safety staff to assure patron behavior expectations are consistently followed.
Communicates with facilities and meeting room services staff to assure meeting spaces are adequately prepared for use.
Directs staff to assure efficient and effective customer service.
Directs staff to assure service points are covered and staff receive appropriate breaks.
Supervises AV desk, Customer Service desk, and Computer Lab on weekends and evenings.
Provides effective reader’s advisory services for all patrons.
Provides circulation, account registration, and fine payment functions while maintaining effective, courteous working relationships with all library customers.
Maintains book displays
Keeps abreast of current reading trends and resources.
Keeps abreast of current library resources, trends, and developments in profession.
Performs other related work and undertakes special projects as assigned.