Evening & Weekend Operations Manager

ASH (UK) Co Ltd•New Orleans, LA

About The Position

Evening & Weekend Leadership Act as Manager on Duty, overseeing all hotel operations during evenings and weekends Serve as the primary point of contact for staff and guests during assigned shifts Ensure the property is operating smoothly, safely, and in alignment with Hotel Peter and Paul standards Guest Experience Provide warm, attentive, and personalized service reflective of the hotel’s ethos Handle guest concerns, service recovery, and special requests with care and discretion Anticipate guest needs and proactively enhance the experience Front Desk Oversight Support front desk operations, including arrivals, departures, and concierge services Assist with escalated situations and ensure service standards are upheld Maintain strong communication with the daytime team for continuity Housekeeping & Maintenance Coordination Oversee housekeeping performance to ensure rooms and public spaces meet quality standards Partner with maintenance to address issues quickly Execute projects in conjunction with operations teams Conduct regular walkthroughs of guest rooms and public areas Events & Programming Oversee evening and weekend events, including weddings, private gatherings, and cultural programming that happens at the hotel Act as liaison between hotel operations and sales - using resumes to monitor happenings Team Support & Culture Lead and support staff with a hands-on, collaborative approach Foster a calm, respectful, and solutions-oriented work environment Provide guidance and real-time decision-making across departments

Requirements

2+ years of experience in hospitality, hotel operations, or a related field
Strong leadership presence with the ability to make thoughtful decisions quickly
Excellent communication and interpersonal skills
Ability to multitask and adapt in a fast-paced, service-oriented environment
Availability for evenings, weekends, and holidays
Hands-on, visible presence throughout the property
Detail-driven with a strong sense of care for both guests and the space
Calm, intuitive, and solution-oriented

Nice To Haves

Boutique hotel or independent hospitality experience
Experience with hotel systems (PMS) and other systems

Responsibilities

Overseeing hotel operations during evenings and weekends
Serving as the primary point of contact for staff and guests during assigned shifts
Ensuring the property is operating smoothly, safely, and in alignment with standards
Handling guest concerns, service recovery, and special requests
Supporting front desk operations, including arrivals, departures, and concierge services
Overseeing housekeeping performance
Partnering with maintenance to address issues quickly
Conducting regular walkthroughs of guest rooms and public areas
Overseeing evening and weekend events
Acting as liaison between hotel operations and sales
Leading and supporting staff
Fostering a calm, respectful, and solutions-oriented work environment
Providing guidance and real-time decision-making across departments