Evening Warehouse Fulfillment Supervisor

Johnson Brothers • SD

102d

About The Position

The Evening Fulfillment Supervisor is responsible for leading a team of associates to achieve accuracy in a variety of goals including: productivity, quality, accuracy, problem resolution, outstanding customer service, employee relations (motivation and development), and maintaining a safe work environment. The Fulfillment Supervisor works closely with upper management to ensure operational excellence and overall facility success.

Requirements

• Bachelor’s degree or equivalent work experience in order fulfillment
• 3 years of management warehouse experience
• 3 years of team supervisory experience
• Inventory management and control experience
• Must be able to maintain accurate inventory
• Must be flexible and able to ask questions
• Wine and Spirits warehouse experience is a plus
• NetSuite’s software a plus
• Excellent math skills are essential and used daily especially when performing product movements, cycle-counts and location integrities
• Strong leadership skills and the ability to build cohesive teams is a must
• Willingness to work a flexible schedule including evenings and weekends
• Must complete and pass a criminal background check

Nice To Haves

• Wine and Spirits warehouse experience
• Experience with NetSuite’s software

Responsibilities

• Directly supervises hourly associates in a fulfillment and delivery centers
• Oversees outgoing shipping activities to ensure order accuracy, completeness, and condition of shipments
• Assists Warehouse Manager or State Operations Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy, and quality is met
• Ensures exceptional customer service key performance indicators (order fill rate accuracy, unannounced inspections, inventory accuracy, controlling breakage, meeting delivery windows, etc.)
• Promotes constant and measurable improvement; teaches and enforces Company policies and best in class customer service at all times
• Maintains a clean, professional, and safe working environment by meeting or exceeding Company safety goals
• Effectively communicates team goals, expectations, areas for improvement, and successes to associates
• Personally coaches, trains, and mentors direct reports in order to ensure personal growth and career development
• Establishes and maintains best in class systems and processes for the Fulfillment and Driver teams to provide quality customer service
• Ensures the safeguard and security of Company assets
• Must be able to travel within established geographic areas, as necessary
• Performs other duties, as assigned

Benefits

• Full time position
• Regular attendance is an essential job requirement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees