Evening Valet Attendant| FT

Greenleaf Hospitality-posted 13 days ago

Full-time • Entry Level

Kalamazoo, MI

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Overview A Look Into Working in the Front Office As a multi-functional member of the Front Office team, you will serve as a first and lasting impression for guests—providing exceptional hospitality from arrival to departure. You’ll take on a variety of responsibilities including valet, shuttle driving, luggage assistance, and service coordination, all while upholding Radisson and GHG standards of excellence. Pay rate is based on experience with performance-based raises, $12 + Tips. $100 Sign On Bonus!

Greet guests warmly as they arrive and depart; assist with luggage and open doors
Escort guests to rooms, outlets, or vehicles and ensure they feel welcomed and supported
Deliver packages, luggage, amenities, and bell carts to rooms with attention to detail and care
Build positive, professional relationships with guests and respond to requests promptly
Safely operate the company shuttle for guest transportation; maintain shuttle cleanliness and accurate driving logs
Valet park guest vehicles following all safety procedures, applicable laws, and company standards
Coordinate timely pick-ups and drop-offs, navigating multiple requests under changing conditions
Maintain a clean driving record and strong situational awareness while on the road
Communicate clearly and professionally via phone and email to coordinate guest services
Stay knowledgeable about all hotel outlets, events, and local attractions to assist guests and enhance their experience
Collaborate with front office and concierge teams to ensure seamless service across departments
Continuously find ways to improve guest experiences and operational flow
Respond to concerns and complaints with empathy while maintaining adherence to policy
Support daily operations in all areas of the front office as needed; flex between roles with ease
Maintain strong time management and uphold organizational standards
Perform duties with integrity, positivity, and a guest-first mindset
Practice good stewardship of company resources, time, and equipment
Perform other duties as assigned, requested or deemed necessary by management
Ambassador for Radisson and GHG standards

Must be 18+ years of age
Must be able to provide clean DMV driving record for consideration
Sufficient manual dexterity in hands to be able to load and unload luggage
Able to stand for long periods of time, up to 8 hours or more
Able to stoop and bend
Able to lift up to 75 pounds
Able to handle responsibilities that require repetitive motion tasks

Medical/Dental/Vision (Full-Time option)
401K with 100% match up to 3% (Full-Time option)
Parental Leave Program (Full-Time Option)
Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
Shift meal provided per day
10% Discount on GHG outlets
Discounted hotel rates at Choice Hotels Worldwide
We are one of the Nation's 101 Best and Brightest Companies to work for
You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
You will grow your skills and experience in an environment that encourages growth and development

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Evening Valet Attendant| FT

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