Evening Supervisor (1:30pm - 10:00pm)

Chimes•Baltimore, MD

49d•$25

About The Position

Responsible for the day-to-day performance of all personnel under their supervision on their respective shifts for the terminal cleaning areas/zones assigned. The Supervisors shall oversee the janitorial/custodial services performed to include supervising, training, and inspection of the janitorial services per the technical provisions of the contract. Position requires strong interpersonal skills and compassion and respect for persons with disabilities.

Requirements

Bachelor's degree from an accredited four-year college or university
Valid CPR/FR certification
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
Minimum two (3) years' experience in custodial supervision and administrative duties
Additional experience can be substituted for education at the rate of one year of experience to one year of education up to four years of the required education.
Ability to work independently and collaboratively with others
Ability to communicate effectively with employees and government staff
Ability to supervise and develop others
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to be flexible and dedicated to quality and customer service
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to analyze data and recommend corrective action
Ability to read, write, and speak (communicate and relate information) English
Ability to use technology for completion of specified job duties
Ability to manipulate numbers
Ability to maintain and submit reports, logs, and other paperwork in a timely manner
Ability to understand and apply technical written material
Ability to understand and comply with safety procedures and environmental requirements
Ability to operate machinery without posing a safety hazard to self or others
Ability to use and care for equipment and cleaning supplies properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to attend work regularly according to assigned schedule and company policies
Ability to work a flexible schedule as required
Ability to maintain confidentiality
Ability to attend and participate in training and work related meetings
Ability to demonstrate integrity and ethical standards in job performance
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to provide guidance, direction, and technical support
Ability to comply with all building, security, and company policies and procedures
Valid driver's license from state of residence and ability to drive
License must have been valid for at least 3 years
If driving a 15 passenger van, must be at least 25 years old
Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures, if applicable

Nice To Haves

Janitorial/custodial experience preferred
Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications

Responsibilities

Comply with all Agency policies and procedures and follow contract specifications.
Manage and supervise custodian assignments for the cleaning crews for a specific shift/area assigned for scheduled shift.
Evaluate/supervisor assigned custodial staff.
Maintain a positive relationship with staff members.
Assign, oversee, and inspect the cleaning activities of the custodial staff assigned to a specific area of responsibility to meet or exceed contract requirements for quality and timeliness.
Schedule general janitorial services in accordance to contract specifications (for example: daily, weekly, bi-weekly, quarterly, semi-annually and annually).
Manage custodial assignments and evaluate staff performance.
Ensure compliance with dress code and personal hygiene standards for self and staff
Make necessary changes in custodial work force to complete all work assignments according to time lines and schedules.
Train employees in proper cleaning procedures in accordance with contract specifications.
Identify sub-standard cleaning procedures, processes, and misuse of materials and assist in correcting any deficiencies found.
Maintain daily log of all cleaning discrepancies noticed during shift.
Report malfunctioning restroom fixtures, expended restroom light bulbs, and any other necessary repairs that interfere with cleaning to the MAA, Project Manager, Assistant Project Manager or Shift Manager.
Work with the inspectors to resolve cleaning problems and to prevent reoccurrence of the noted discrepancies.
Based on information received from the Shift Manager, take corrective action to fix sub-standard cleaning procedures, processes, and misuse of materials.
Train the custodial staff on new/improved procedures to correct deficiencies and provide any training needed to correct deficiencies.
Review Chimes (JAMS) Inspection Reports daily and ensure corrective action is taken by Crew Leaders. Notify Shift Manger and APM if discrepancies are not part of the scope of work for that shift or are of an emergency nature
Suggest solutions to operational challenges to the Shift Manager.
Accept service requests and with Shift Manager or PM/APM approval provide service based on agreement.
Complete and submit vital daily, weekly and monthly reports required by either Chimes, MAA, Project Manager, Assistant Project Manager, or Shift Manager.
Manage, review, track, edit/correct all the daily paperwork completed by employees.
Review and ensure time sheets are submitted timely to the Shift Managers
Maintain, monitor, and review daily time/attendance records on custodial crews.
Notify APM & Shift Managers of No Call/No Shows.
Assist Shift Managers as requested for payroll concerns and badging renewal dates.
Monitor vacation requests and ensure submitted two weeks prior to requested dates.
Maintain required custodial personnel, supply, and equipment records.
Review and monitor restroom inspection sheets.
Review and monitor all uniform requests and deploy to Equipment Manager.
Review and monitor all inventory and equipment logs.
Report equipment down time problems and provide the Equipment Manager with frequent status report on the use and condition of equipment for specific shift/piers.
Maintain and monitor equipment and sign off sheets to ensure returned in working order.
Review and monitor all training requests and work with Training Manager to implement programs and processes.
Conduct safety training and implement safety policy and procedures, particularly as it relates to the operations of janitorial equipment and proper use of chemicals.
Meet with staff regularly to review contract needs.
Attend all monthly management meetings.
Sign for inspection reports and other correspondence on behalf of the contractor.
Maintain continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to problems.
Take necessary steps/action to improve the quality of work that is identified by MAA Inspectors or Elliott Reports as substandard/unsatisfactory.
React immediately to custodial emergencies.
Assist in implementing the inclement weather and emergency plan of operations for one of the three shifts.
Observe BWI Security Procedures for unescorted access privileges to the Security Identification Display Area (SIDA) and ensure all staff does the same.
Comply with MAA's rules for the site, security and safety guidelines, and Chimes Rules For The Workplace and ensure employee do the same.
Serve as liaison with community agencies including job coach pre-scheduling one week in advance through procedures established by Chimes
Assist in planning and implementation of staff development programs
Perform other duties and tasks as needed
Duties, responsibilities, and tasks may change at any time with or without notice