Evening & Sunday Public Services Lead

University of Washington Medical Center•Bothell, WA

About The Position

The Bothell & Cascadia Campus Library has an outstanding opportunity for an Evening & Sunday Public Services Lead to join their team. Under the supervision of the Head of Access Services and leadership of the Director of Public Services, this position provides circulation functions and assistance to library users. Leads daily operations for the Circulation unit and is responsible for maintaining the operations of the public service desk during the evenings, on Sundays, and in the absence of supervisors. Regular schedule is Monday - Thursday 2:00 p.m. - 10:30 and Sunday noon - 8:30; schedule may vary for intersessions, summers, and holidays.

Requirements

High school graduation or equivalent AND three years of applicable library technical experience, including one year beyond the entry level.
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Demonstrated commitment to customer service and providing equitable access and service to a diverse community
Proven organizational skills and ability to handle shifting priorities and multiple tasks
Ability to clearly explain complex services and policies in person and over the phone and in written correspondence
Demonstrated ability to meet deadlines and prioritize workload
Ability to use good judgment in decision-making
Accuracy, precision and attention to detail
Ability to work independently and as part of a team

Nice To Haves

Scheduling flexibility: willing to trade shifts

Responsibilities

Provides equitable, quality, user-centered service to members of diverse University and College communities and to the public
Provides routine and complex phone, email, and in-person assistance regarding circulation, study rooms, Reserves, interlibrary and intralibrary loan
Assists library users with general reference and information questions using basic tools; refers patrons to appropriate employees and units for other services
Refers users with technology questions to the Library’s Computing Help Desk; may support Student Technology Consultants as needed
Uses detailed knowledge of all Campus Library & UW Libraries policies and procedures to interpret and explain library services, procedures, rules, and policies; respond to library user concerns & complaints; and to make exceptions when appropriate.
Leads in the operation of the Circulation unit and contributes to the operations of the Campus Library
Responsible for the Circulation unit and public service desk during evening and Sunday hours.
Communicates issues to other staff as necessary
In collaboration with the Circulation Student Supervisor, Circulation Lead, and Head of Access Services, leads the daily work, special projects, and training for Circulation student employees
Leads the work of Library Technicians while working the Circulation Desk
Leads and participates in training activities and the development of training tools through the identification of needs; creates and maintains training materials and procedural documentation; and coordinates participation of other employees in these projects
Trains new employees on circulation tasks and procedures
Develops procedures for the position. Incorporates new policies and procedures into documentation.
Serves as a primary evacuation and emergency contact on Sundays and during evening hours. In exceptional circumstances, may handle building security and safety circumstances and communicates these circumstances with Campus Safety, Facilities, Executive Team, Head of Access Services, Library Technology Services, Library Administration and other staff as necessary
In collaboration with Library Administration, may assist with routine building maintenance walk throughs
Works with other Libraries staff, departments and committees to keep current with trends in order to effectively recommend and implement improvements of unit procedures
Coordinates Campus Library staffing, updates documentation, and records statistics for special events, outreach activities, and assessment efforts (i.e. Extended Study Nights, Building Counts)
Creates and updates the weekly Circulation Desk schedule
In collaboration with the Head of Access Services and Circulation Student Supervisor, modifies the desk schedule and Circulation Student Employee schedules as needed to address day-to-day absences or workload issues
Contributes to the development and maintenance of departmental web pages
Creates and updates informational signage and publications
Supports the workflow surrounding Interlibrary Loan requests, including documentation, training, processing and scanning
Under the Direction of Collections Strategy and Head of Access Services, and in collaboration with the Collections Management Group, may contribute to stacks and collection maintenance projects, including shifting collections, collections signage, and leading inventory projects
Performs opening and closing procedures.
In collaboration with and guidance from Library Technology Services staff, the Head of Access Services, and the Director of Public Services, provides Student Technology Consultants with evening and weekend support, including training on basic circulation and public services
In consultation with Library Technology Services staff, may prepare and/or oversee Student Technology Consultant work projects
In collaboration with the Campus Library Events Team, supports library events during evenings
Works strategically and collaboratively within and across functions and units
Participates in individual, Unit, and Library project work in order to facilitate and improve Library processes, activities, and services
Understands and abides by the Libraries Personal Communication Responsibilities. Communicates appropriately, effectively and positively. Plays an active role in staying informed and participating in Libraries and unit meetings, activities and events.
Serves on UW Libraries, Campus Library, and other institutional committees as needed
Performs other duties as required.