Evening Student Supervisor - Alternate

Loyola-Notre Dame LibraryBaltimore, MD
3hOnsite

About The Position

The Access Services Department of the Loyola Notre Dame Library seeks to fill two (2) Evening Student Supervisor - Alternate positions for the Spring 2026 semester, with potential contract renewal for the 2026-2027 academic year. Alternates will work on an as-needed basis when regularly scheduled Evening Student Supervisors are not available to work their shifts. Alternates will manage the Library’s Help Desk, supervise student workers, provide high-quality customer service, and troubleshoot technology in the absence of a regularly scheduled supervisor. This position is open to rising sophomore, junior, and senior undergraduate students from Loyola University Maryland or Notre Dame of Maryland University. Graduate students may also be considered. Alternates may be asked to cover a shift during the following times: Monday through Thursday, between the hours of 4 pm to 12 am Saturdays between the hours of 8:45 am to 8 pm Sundays between the hours of 11:45 am to 12 am Additionally, Alternates are expected to work up to 15 hours during the final exam period. During inclement weather, the Evening Student Supervisor - Alternate may be contacted to assist with the Library’s operations. Shift changes will be made in consultation with the Head of Building and Access Services.

Requirements

  • Must be currently enrolled as a student at Loyola University Maryland or Notre Dame of Maryland University.
  • Excellent interpersonal and communication skills, both written and oral, with a focus on commitment to delivering high quality customer service.
  • Strong organizational skills and the ability to work independently with little supervision.
  • Demonstrated proficiency in use of email systems, Internet web browsers, and desktop office applications including Microsoft Office products.
  • Ability to adapt well to changes in policies, procedures, and technology.
  • Ability to move and/or lift up to 40 lbs. with or without accommodation.

Nice To Haves

  • Demonstrated ability to supervise others.
  • Experience providing high quality customer service in an academic library.
  • Experience supporting technology equipment.

Responsibilities

  • Manage the Library’s Help Desk
  • Supervise student workers
  • Provide high-quality customer service
  • Troubleshoot technology in the absence of a regularly scheduled supervisor
  • Assist with the Library’s operations during inclement weather
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