Evening Restaurant Manager

Chick-fil-A•Bolingbrook, IL

30d•$21•Onsite

About The Position

Chick-fil-A Bolingbrook is seeking talented, energetic, and enthusiastic individuals with a passion for service and leadership. As a Manager, you'll do more than lead a team - you'll gain valuable personal and professional experience through our paid 6-week in-restaurant training program. At Chick-fil-A, leadership is an opportunity, not just a job.

Requirements

High school graduate or equivalent. Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.
One year or more of prior experience in hospitality, retail, hotel, restaurant, or quick-service industry
Teachable and growth-minded
Commitment to providing REMARKABLE hospitality
Team-first mentality
"Guest first" service approach
Works efficiently under pressure
Effective communicator and multitasker
Self-motivated and proactive
Treats all individuals with dignity, honor, and respect
Lives out Chick-fil-A values
Servant leader with a team-focused attitude
Problem solver committed to excellence

Responsibilities

Work 5-6 days per week, including Saturdays (Sundays always off)
Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture
Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
Perform in various positions such as production manager, service manager, point of sale manager, and manager on duty
Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
Implement decisions and strategic business objectives from the director team and the Owner/Operator.
Ensure team members are consistently coached and motivated to follow all Chick-fil-A policies and procedures.
Assist with shift management: breaks, communication, call-offs, discipline, reward & recognition.
Conduct daily team huddles and shift setups to provide a goal, vision, and expectations for the day.
Consistently coach and mentor team members on restaurant procedures and Chick-fil-A best practices.
Empower, encourage, and provide honest feedback to team members on a daily basis.
Ensure all team members on shift are aware of the plan, goal, and vision for the day.
Oversee team member contests and recognition during shifts.
Ensure portions are correct and meet weight and presentation expectations.
Protect the customer experience by ensuring packaging, food presentation, and quality is top level.
Ensure store is neat, clean, and organized at all times
Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
Appropriately handle customer requests and facilitate customer recovery
Enforce disciplinary system and violations of the Team Member Policy Handbook.
Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.