Full-Time Evening Receptionist

Hooverwood Indianapolis Jewish Home Inc.•Indianapolis, IN

64d

About The Position

Join the Hooverwood Living Family! Hooverwood Living is looking for a friendly, dedicated evening shift Receptionist. Hooverwood Living is committed to providing excellent patient care, customer service skills, and a family-orientated environment. We are also a driving force in the healthcare industry, along with promoting and maintaining a wide diversity of staff members, providing the latest technology, and offering varied lines of services.

Requirements

High School Diploma or GED required
Friendly/Customer Service oriented personality
Working knowledge of computers including Microsoft Office (Excel, Word, PowerPoint, Outlook) skills

Responsibilities

Maintaining the reception area in a friendly, clean, organized and professional manner.
Greeting Residents, Residents’ families and friends, salespersons, and other visitors and directing each according to their needs.
Answering all incoming telephone calls and making connections with proper persons. Taking messages or forwarding calls to voicemail for Department Heads and Supervisors.
Referring calls requesting various information and determine the proper source.
Provide clerical support for the facility by using the front desk computer to create Resident Admission Forms, business and thank you letters, and other requested documents or spreadsheets.
Additional clerical support on a regular basis for the Business Office, Medical Records, Nursing Administration, Human Resources and any other clerical task as assigned and assuring all clerical information is kept confidential and secure per Hooverwood and HIPAA policies and guidelines.
Selling meal tickets to employees and guests. Balancing meal box at beginning and end of each shift.
Follows proper protocol for all emergency codes
Responsible for the security of everyone that comes through the front door. May request employees to show their purses, bags, etc. for a visual inspection.
Responsible for locking/unlocking the front door at designated time.
Assures family members and visitors sign in/out and abide by the facility visiting hours.
Assures each package/delivery is directed to the proper department.
Redirect confused Residents, who may attempt to wander off facility premises, to the area they are to be in. If the Resident cannot be redirected, call the unit for a nursing staff member to come and assist the Resident.
Logging residents out and back in when they leave the building (for any reason).
Notifying the IDT Group when a resident passes away.