Evening Program Coordinator, Sigonella

University of Maryland Global Campus-posted 3 months ago

Part-time • Entry Level

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The University of Maryland Global Campus (UMGC) Overseas seeks an Evening Program Coordinator for its location in Sigonella, Italy. This part-time position (50% FTE) is responsible for providing academic and administrative support services to prospects and students, ensuring quality assurance standards are met. The coordinator will document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities. They will also maintain open and positive communications with the host military Education Services Officer and respective Education Center staff, organize and participate in local education fairs and events, track class enrollments, assist with processing military documentation, and provide facility support as needed.

Provide academic and administrative support services to prospects and students.
Document all student contact through UMGC’s Customer Relations Management System.
Schedule appropriate follow-up activities.
Maintain open and positive communications with host military Education Services Officer and Education Center staff.
Organize and participate in local Education Fairs, Open Houses, and other events.
Track and analyze class enrollments and student interest.
Ensure classrooms are provided with adequate space and technology for class instruction.
Assist faculty in obtaining base access to attend class.
Process students’ military documentation.
Distribute marketing and advertising materials.
Provide facility support including opening and closing UMGC Overseas computer lab and ensuring cleanliness.

High school diploma/GED.
Background in customer service.
Ability to work in a fast-paced and complex environment with attention to detail.
Basic office management and clerical skills.
Effective written and verbal communication skills.
Good interpersonal skills.
Must pass background check and meet requirements for individual logistic support (ILS).

Some college coursework.
Possession of a U.S. valid driver’s license.

Generous Time Off: 15 to 25 days of paid vacation, 15 days of sick leave, 3 personal days, and 11 Federal holidays.
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans.
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance.
Retirement Stipend: 7.25 percent of base salary.
Tuition Remission: Eligible for immediate tuition remission at UMGC or University of Maryland College Park.
Moving Allowance: May be available based on terms and conditions.

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Evening Program Coordinator, Sigonella

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