Evening Program Coordinator, Naples

University of Maryland Global Campus

173d • $35,000

About The Position

The University of Maryland Global Campus (UMGC) Overseas seeks an Evening Program Coordinator (PC) in Naples, Italy. The PC reports to and works with the Site Lead (SL) in the administration of UMGC programs. The primary responsibility of the PC is to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The PC must work effectively with the Regional Director, local military education coordinators and staff, education center personnel, faculty, and administrative staff in Germany, as well as the military community at large. The hours for this position will primarily be in the evening.

Requirements

• High school diploma/GED.
• Background in customer service.
• Ability to work in a fast-paced and complex environment with accurate attention to detail.
• Possess basic office management and clerical skills.
• Effective written and verbal communication skills.
• Good interpersonal skills.
• Must be able to pass background check and meet requirements for individual logistic support (ILS).

Nice To Haves

• Some college coursework.
• Applicants with a U.S. valid driver’s license.

Responsibilities

• Provides facility support including opening and closing UMGC Overseas computer lab, building entrances, windows, and classrooms.
• Ensures that building rules are adhered to by UMGC Overseas students and that all labs/rooms are clean and presentable.
• Provides academic and administrative support services to prospects and students, ensuring quality assurance standards are met.
• Documents all student contact through UMGC’s Customer Relations Management System and schedules appropriate follow-up activities.
• Maintains open and positive communications with host military Education Services Officer and respective Education Center staff.
• Organizes and participates in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations, and other events.
• Tracks and analyzes class enrollments and student interest, providing input on scheduling.
• Ensures classrooms are provided with adequate space and needed technology for class instruction.
• Assists faculty in obtaining base access to attend class on their assigned installation.
• Provides assistance with processing students’ military documentation.
• Distributes marketing, advertising, and mass media materials at assigned locations.
• Assists with base access as needed.
• Performs other job-related duties as assigned.

Benefits

• Generous Time Off: 15 to 25 days of paid vacation time off, 15 days of sick leave, 3 personal days, and 11 Federal holidays.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability Insurance.
• Retirement Stipend: 7.25 percent of base salary and eligibility to contribute to a supplemental retirement account.
• Tuition Remission: Eligible immediately for Tuition Remission at UMGC or University of Maryland College Park.
• Moving Allowance: May be available based on terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED