Evening Program Assistant at Otto's Place

Compass Housing Alliance • Seattle, WA

74d • $24

About The Position

The Program Assistant observes, records, and responds as needed to the comings and goings of guests/residents/participants and staff, and maintains a safe and comfortable environment, to respond to issues as appropriate. They serve as a member of the program services team; they support and work with them to serve the community by providing trauma-informed assistance. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

Requirements

• At least 1 year of experience in a social/human service setting, preferred.
• Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from diverse backgrounds and identities.
• Demonstrated knowledge of best practices in de-escalation, crisis intervention, and stabilization skills.
• Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability.
• Manage difficult interpersonal situations effectively and know when to seek out support from your manager when needed.
• Ability to work in a fast-paced environment with frequent interruptions and crisis situations.
• Ability to set and maintain boundaries in a professional manner.
• Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
• Strong problem-solving skills are required to be successful in this role.
• Aptitude for learning new technology skills with Microsoft products and other internet-based software.

Nice To Haves

• Awareness and/or training around belonging, compassion, and meeting people where they are, preferred.
• Familiarity with topics of housing instability, mental health, substance use, sexual assault, and/or domestic violence, preferred.
• Experience working in an environment where language may be a barrier, preferred.
• Current WA State Food Handlers Permit, preferred (If not current, will be sponsored within 1-month of hire).
• A degree in human/social services or related field would be a complement to the required experience.

Responsibilities

• Provide trauma-informed monitoring of activity in and around the building to ensure safety, security, and comfort of guests/residents/participants and staff.
• Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate services as needed.
• Assist in support of program activities, including meal services, assisting guests/residents/participants with tasks such as laundry access and/or instruction, group activities, or other similar activities.
• Engage guests/residents/participants to assess needs providing immediate and appropriate information and referrals.
• Respond to guests/residents/participants issues as appropriate or as directed by program management and/or property management.
• Report guest/resident/participant and/or building needs to management and ensure supply/equipment is in stock for use.
• Monitor security cameras, make periodic security rounds of the building, check lights, doors, and windows, and investigate noise and other complaints.
• Log all actions, incidents, rule enforcements, and report unusual or sensitive matters to the Program Coordinator and/or Manager.
• Control after-hours front door/access and monitor guest/resident/participant log enforcing rules and restrictions.
• Follow building/staff safety and emergency procedures according to program and agency policies.
• Perform light janitorial duties, as assigned.

Benefits

• Paid meal period (30-minutes)
• Step 2: 2.5% increase after a consecutive year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: No Education Listed
• Number of Employees: 101-250 employees