Evening Patient Service Representative

Great Lakes Medical Imaging • Orchard Park, NY

22h • Onsite

About The Position

The Patient Service Representative works as a member of the Registration team, reporting to the Registration Manager. This role primarily provides registration and check-in services to Great Lakes Medical Imaging (GLMI) patients while supporting a positive and professional patient experience throughout their visit. Strong communication, organization, and teamwork are essential in this fast-paced medical imaging environment.

Requirements

• Strong computer skills including information systems and Google-based programs
• Excellent verbal communication skills (in person and phone)
• Strong customer service skills and professionalism
• Effective problem-solving abilities
• Ability to perform duties listed above with or without reasonable accommodation
• High School Diploma or equivalent required

Nice To Haves

• Experience in radiology or medical terminology preferred
• Prior administrative or medical office experience preferred

Responsibilities

• Greet and identify patients and visitors upon arrival
• Direct patients to complete pre-exam paperwork using company systems
• Review patient charts to ensure accurate and complete documentation
• Obtain additional patient information as needed
• Verify and confirm insurance coverage and authorizations
• Communicate unexpected delays and assist with patient flow
• Maintain a neat and organized waiting area
• Collect and document payments including copays, deductibles, and balances
• Schedule and reschedule appointments according to practice guidelines
• Perform related duties as assigned
• Answer multi-line phone system and direct calls appropriately
• Acquire necessary medical records via phone, fax, or in person
• Route and sort documents within digital fax system
• Assist patients with GLMI Patient Portal requests
• Access and utilize medical systems as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees