Evening Manager

Caribbean Resort & Villas•Myrtle Beach, SC

About The Position

As an Evening Manager, you will oversee the smooth operation of the property during evening hours, ensuring exceptional guest experiences and supporting team members across departments. You will act as a key point of contact for guest concerns and play a vital role in maintaining communication and operational excellence throughout the hotel.

Requirements

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
Experience in a similar role or a department head role at a resort
Ability to work evening/night shifts and weekends
Exhibits a strong level of enthusiasm and a flexible approach
Exceptional verbal and written communication skills to ensure guest satisfaction and uphold company service standards
Ability to coach and guide associates, fostering teamwork, collaboration, responsibility, reliability, and honesty
Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases)
Passion for providing exceptional service to guests and team members
Proven job reliability, diligence, dedication, and attention to detail
Teamwork and collaboration
Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Responsibilities

Acting as Manager-on-Duty and supporting the Guest Services Manager during evening shifts
Supervising and coordinating with all departments, including Housekeeping, Maintenance, Recreation, and Food & Beverage, to ensure seamless operations and service delivery
Resolving guest complaints or issues promptly, and recognizing positive feedback
Monitoring room assignments to ensure availability for at least 14 days out and verifying room readiness for new arrivals
Completing and reviewing daily reports, including the Night Manager’s Report, and communicating pertinent information to Night Auditors
Ensuring timely and accurate completion of the night audit and performing the audit when necessary
Reviewing the Front Desk log to monitor daily activities and track guest service trends
Facilitating strong communication and collaboration with the Guest Services Day team and other department teams to provide consistent 24-hour service
Ensuring Guest Services staff completes nightly bucket checks and confirming next-day reservations are accurate
Upholding high standards of cleanliness, safety, and conduct across all areas of the property
Other duties as assigned