Evening Front Desk Agent
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About The Position
The Evening Front Desk Agent at Hyatt Place East End & Resort Marina plays a crucial role in creating a welcoming and exceptional experience for guests. This position is centered around the philosophy of providing a 'larger than home' environment, which emphasizes the importance of service essentials such as greeting every guest with a smile, using their names, and providing quick and efficient service. The agent is responsible for assisting guests with check-in and check-out processes, ensuring that all registration, address, and credit information is verified accurately. Additionally, the agent balances the cash bank and posts charges as necessary. In this role, the agent goes above and beyond to assist guests with various needs, including luggage handling, providing directions, wake-up calls, and making future reservations. The agent must be knowledgeable about hotel services, features, and room amenities to effectively respond to guest inquiries and coordinate special arrangements. Answering hotel telephones courteously and efficiently is also a key responsibility, adhering to Hyatt Place standards. The Evening Front Desk Agent is also involved in food and beverage service, preparing and serving quality beverages and food products while maintaining cleanliness and organization in the dining area. Familiarity with the operation of the POS system is essential, as is the ability to use suggestive selling techniques to enhance guest satisfaction. The agent must follow all operational policies and procedures, including those related to cash handling, safety, and security, to ensure a consistently high level of service. Responding to guest inquiries and resolving complaints is a critical aspect of the role, with a focus on increasing overall guest satisfaction scores. The agent may also be required to perform other duties as requested by management.
