Evening Concierge

Bozzuto • Miami, FL

4h • Onsite

About The Position

At Bozzuto, every team member shares a deep commitment to doing good for those around us, designing, building, managing, and maintaining one-of-a-kind residences. Their people are dedicated to delivering exceptional experiences to everyone they serve, fostering a welcoming, inclusive workplace where teamwork thrives, guided by core values of concern, creativity, passion, and the pursuit of perfection. As the Resident Concierge, you are the first person prospects and residents meet when they come home. You are expected to take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel, personalizing every interaction and knowing the names and favorite things of all customers, including their pets.

Requirements

• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Benefits

• Competitive compensation
• Health & wellness benefits, including coverage for medical, dental, and vision, with access to the best doctors at an affordable price
• 20 days of paid time off plus holidays
• 401k program with a company match
• Tuition reimbursement and many other programs to support career development and growth
• Access to a diverse range of employee resource groups, providing opportunities for employees to connect over shared experiences, backgrounds, and cultures
• Additional bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees