Full-Time Evening Call Specialist (In Office Position)
About The Position
FirstLink is looking for a Full-Time Evening Call Specialist. The Call Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. This position will work 40 hours/week, Sunday-Thursday or Tuesday-Saturday, and be part of a holiday rotation. Final schedule will be determined near the completion of training. FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday. The start date to begin training for this position will be February 23rd, 2026. Are you ready for an exciting opportunity? Apply today!
Requirements
- Must have a high school diploma or GED
- Must be 18 years of age or older
- Must be able to read, write, and follow oral or written instructions
- Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field
Responsibilities
- Provide support to individuals reaching FirstLink by phone call, text, or online chat
- Lend a listening ear
- De-escalate emotional and mental health crises
- Make appropriate referrals to local community resources
- Engage with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines
Benefits
- Employee Assistance Program
- 100% paid health, dental, and vision insurance (for the employee only)
- Long-term and short-term disability
- Life insurance
- 12 days of paid time off, 8 hours accrued per month during the first calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
