Evening Call Specialist/Receptionist PT

Family Service•San Antonio, TX

About The Position

As the first point of contact with callers, visitors and outside agency representatives, the Call Specialist/Receptionist projects the agency’s welcoming client-centered philosophy; and performs clerical and administrative tasks in support of the day-to-day operations of one or more agency offices and/or programs while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency.

Requirements

High school diploma with special training in general office tasks; or high school diploma with demonstrated competence in general office tasks attained through on-the-job training; 1-2 years experience in a customer service role preferred.
Familiarity with and working knowledge of Microsoft Office products such as Word, Excel, and Outlook.
Knowledge of agency and community resources and services.
State of Texas vehicle operator’s license and proof of liability insurance, as applicable.
Professionalism and Ethics: The demonstration of ethics and sound professional practices, as well as stimulating social accountability and community stewardship. The desire to act in a way that is consistent with one's values and what one says is important
Interpersonal Understanding: Ability to understand other people as well as to accurately hear and understand the unspoken or partly expressed thoughts, feelings, and concerns of others. It measures increasing complexity and depth of understanding of others and includes cross-cultural sensitivity and is in a trauma-informed context.
Achievement Orientation: A concern for surpassing a standard of excellence. The standard may be one's own past performance; an objective measure; outperforming others; challenging goals, or something that has not been done previously.
Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries.