Evaluation Rules Specialist, Worldwide Returns and Recommerce

Amazon • Bellevue, WA

9h

About The Position

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated
to ‘making zero happen’ – zero cost of returns, zero waste, zero defects, and
zero emissions – to benefit our customers, company, and the environment. We are
an agile and inclusive organization that constantly innovates to create
long-term value by investing in our people and our planet, not simply focusing
on the bottom line.

WW R&R includes business, product, operations, data, and software engineering
teams, who together manage the lifecycle of returned and damaged products. In WW
R&R, you will partner across these teams to help customers discover great deals
on quality used, rentals, and open box items; get the most value out of Amazon’s
products; improve the customer returns experience; and reduce defects, waste,
and cost in reverse logistics processes. You will be a leader, a builder, and an
owner, collaborating cross-functionally with technical, operations, and business
teams to design scalable and automated solutions to customer problems.

Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our
customer too. Come join us and innovate with the Amazon Worldwide Returns &
ReCommerce team!

In this role, you will be configuring the returns evaluation rules to meet
business goals, developing evaluation content, translating business objectives
into operational process content, and impact Associate Experience in a positive
way. You will work with both business and operational partners to standardize
processes, and item evaluation instructions. You will develop global Amazon
processes, identify content improvement opportunities, devise strategies and
implement changes/additions providing valuable information to warehouse workers
evaluating the condition of returned items. You will be a caretaker for best
practice sharing and documentation. You will develop subject matter expertise in
our evaluation system, identifying top opportunities enabling generalists to
become specialists.

Requirements

• 2+ years of program or project management experience
• Bachelor's degree or equivalent
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Knowledge of SQL
• Experience in a highly analytical, results-oriented environment with cross functional interactions
• Travel up to 20% of the time
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience using data and metrics to drive actionable insights at scale
• Experience in ownership of projects and communicating timelines and executing independently
• Experience effectively communicating complex concepts through written and verbal communication

Nice To Haves

• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience working in a fast-paced, team environment

Responsibilities

• configuring the returns evaluation rules to meet business goals
• developing evaluation content
• translating business objectives into operational process content
• impact Associate Experience in a positive way
• standardize processes, and item evaluation instructions
• develop global Amazon processes
• identify content improvement opportunities
• devising strategies and implement changes/additions providing valuable information to warehouse workers evaluating the condition of returned items
• caretaker for best practice sharing and documentation
• develop subject matter expertise in our evaluation system, identifying top opportunities enabling generalists to become specialists

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level