Evaluation Intern

Centerstone

85d

About The Position

At Centerstone’s Institute, we conduct research to prevent and cure mental illness and addiction. We also work to translate research into meaningful clinical practices and implement research-based strategies in real-world settings, thereby reducing the research-to-practice gap. CRI’s workforce is interdisciplinary and comprised of Physicians, Psychologists, Dissemination and Implementation Scientists, Counselor Educators, Program Evaluators, Social Workers, Public Health Advisors, Biostatisticians, Clinical Transformation Specialists, Design Thinking Experts, and others. We collaborate with Academic Medical Schools, Universities, Statewide Mental Health and Public Health Departments, and Veteran-Serving Institutions in much of our work. Centerstone’s Research Institute is a company of Centerstone, the nation’s largest nonprofit mental health company who provides community-based behavioral health care, substance-abuse treatment and intellectual and developmental disabilities services in Florida, Illinois, Indiana, Kentucky and Tennessee. Our Interns would mostly be calling and working with clients to gather data about their experiences. This internship will provide interns with data collection, data entry and interviewing experience along with the possibility of data analysis experience as well. We will provide interns with a look into the world of evaluation and research.

Requirements

• In the process of completing a Bachelor’s degree in social science, mental health care, communications or related field.
• Experience in customer services or telephonic based work preferred.
• Willingness to gain experience in conducting interviews/assessments with behavioral health clients on the phone.
• Able to communicate clearly and effectively with clients, staff, and supervisors.
• Possesses organizational skills to maintain records and coordinate other tasks as assigned.
• Skilled in speaking to persons of various social, cultural, economic, and educational backgrounds with mental and physical disorders.
• Willingness to learn how to use REDCap, Microsoft Access, Microsoft Excel, and other software.
• Detail-oriented with good time management and critical thinking skills.
• Able to listen closely and carefully.
• Ability to match and pace conversation with the person on the phone’s tone, speed and volume.
• Ability to voice gratitude for the person’s participation and give clear succinct directions and timelines for when the person will be called in the future.

Nice To Haves

• Knowledge of co-occurring populations a plus.
• Experience with SPSS, building dashboards/data visualization platforms.

Responsibilities

• Intern will work with evaluation team to conduct enrollment interviews with active clients following this procedure: Contact eligible clients over the phone within seven (7) calendar days of attending their first qualifying appointment.
• Obtain informed consent from client or caregiver.
• Conduct required client-level service questionnaire through survey management software, if consent is provided.
• Enter and maintain records in data management database.
• Intern will participate as an active team member in the implementation and maintenance of grant projects (e.g., provide ongoing information from client interviews for project improvement, etc.).
• If desired, the intern will have an opportunity to analyze aggregate client data and present to relevant stakeholders.

Benefits

• Medical, dental, and vision health coverage.
• Flexible Spending and Health Savings Accounts.
• 403b retirement plan with company match.
• Paid time off and ten paid holidays.
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
• Employee Resource Groups.
• Continuing education opportunities.
• Employee Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees