EV Service Specialist

ORANGE EV LLC•Kansas City, KS

24d

About The Position

We are looking for an EV Service Specialist with a passion for product design, development, and customer engagement, and a proven track record of supporting service technicians. Candidates are skilled at understanding the technical functions of electric vehicles and providing in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.

Requirements

3+ years of Automotive or related technical experience
Excellent Organizational and Public Speaking Skills
Problem solver – adept at troubleshooting and resolving issues
Proficient with Microsoft Office Applications: Word, Excel, and Outlook

Nice To Haves

Bachelor’s degree in a related field preferred
Technical Writing Experience is a plus
Computer and Software Setup Experience a plus

Responsibilities

Assist technicians via phone, video call or in person with diagnosis and repair
Creation and ownership of technical training materials, including Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc.
Administering technical training for new Orange EV hires and customers
Daily Technical support of Orange EV Field Service and Customer Technicians
Hands-on collaboration with Manufacturing and Service Team Members
Working integrally with the Product Engineering Departments on current and future product programs
Service Diagnostic Computer and Tooling setup

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