EUV Technical Support Engineer - Top/Bot

ASML•Chandler, AZ

13d

About The Position

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers-the world’s leading chipmakers-to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. The holder of this position will be responsible for the Top and Bottom modules on the EUV Scanner, involving the movement and control of the position modules, handlers, transfer of wafers and reticles. This position will require specialized diagnostic and HW skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines. As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation, assisting and performing actions in-fab as needed. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime. Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first. Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups. Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude. Support the Fab and Planning team in complex service action sequence creation and review. Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency. Perform data analysis and proactive monitoring to prevent unscheduled downs. Develop and implement best-known-methods to drive optimized shift-to-shift performance. Improve service mix and structural issue documentation including initiation, review, and improvement rollout. Understand and drive continuous improvement towards ASML’s performance and cost KPI targets. Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline. Provide timely feedback to customer questions in a clear, professional manner. Perform administrative and coordination duties, including shift/team pass down, service orders, system health and monthly reports on an independent basis. The holder of this position reports to the EUV Tech Support Group Lead and provides indirect and direct support to customers, and direct escalation and technical support to operations.

Requirements

Bachelor's degree or equivalent experience.
3+ years, technical knowledge of EUV and/or DUV scanner preferred.
Familiarity with dynamics tracing/analysis, hands-on experience with EUV and/or DUV stages and handler preferred.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Valid driver’s license and passport required.
Ability to travel in US and internationally.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Responsibilities

Provide technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation, assisting and performing actions in-fab as needed.
Drive issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites.
Monitor machine health parameters in effort to prevent unscheduled downtime.
Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.
Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.
Support the Fab and Planning team in complex service action sequence creation and review.
Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency.
Perform data analysis and proactive monitoring to prevent unscheduled downs.
Develop and implement best-known-methods to drive optimized shift-to-shift performance.
Improve service mix and structural issue documentation including initiation, review, and improvement rollout.
Understand and drive continuous improvement towards ASML’s performance and cost KPI targets.
Present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.
Provide timely feedback to customer questions in a clear, professional manner.
Perform administrative and coordination duties, including shift/team pass down, service orders, system health and monthly reports on an independent basis.