EUC SME
About The Position
Strategic Leadership: Define and evolve the EUC strategy, aligning with hybrid work models and digital transformation goals to drive service improvements and end-user satisfaction Platform Governance: Establish guidelines for EUC tools, security, patching, and automation. Operational Oversight: Lead service desk, VIP support, and remote desktop operations. Innovation & Trends: Guide adoption of modern endpoint technologies (e.g., Intune, MDM, AI PCs, Nexthink). Stakeholder Engagement: Collaborate with OEMs, cloud providers, and internal teams to ensure strategic alignment and business value delivery. Lead EUC platform modernization across hybrid and multi-cloud environments. Ability to evaluate and implement emerging technologies like Azure Virtual Desktop, AWS WorkSpaces, Citrix, and VMware Horizon.
Requirements
- Expertise in Intune, MDM, Active Directory, patching, imaging, and automation.
- Strong understanding of ITIL processes (Incident, Problem Management).
- Experience with Microsoft Security Patch Management and EUC tools.
- Hands-on knowledge of remote desktop support, VIP support, and service desk operations.
Nice To Haves
- Familiarity with contracts, SLAs, and vendor management.
- Ability to train and stretch based on customer needs.
- Exposure to AI-driven self-healing platforms and proactive support models.
Responsibilities
- Define and evolve the EUC strategy, aligning with hybrid work models and digital transformation goals to drive service improvements and end-user satisfaction
- Establish guidelines for EUC tools, security, patching, and automation.
- Lead service desk, VIP support, and remote desktop operations.
- Guide adoption of modern endpoint technologies (e.g., Intune, MDM, AI PCs, Nexthink).
- Collaborate with OEMs, cloud providers, and internal teams to ensure strategic alignment and business value delivery.
- Lead EUC platform modernization across hybrid and multi-cloud environments.
- Evaluate and implement emerging technologies like Azure Virtual Desktop, AWS WorkSpaces, Citrix, and VMware Horizon.
Benefits
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Family Support: Maternal & Parental Leaves.
- Insurance Options: Auto & Home Insurance, Identity Theft Protection.
- Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
- Time Off: Vacation, Time Off, Sick Leave & Holidays.
- Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
