EUC SME Architect

TATA Consulting Services • Canton, MA

65d • $100,000 - $140,000

About The Position

EUC SME Architect

Requirements

• Expertise in Intune, MDM, Active Directory, patching, imaging, and automation.
• Strong understanding of ITIL processes (Incident, Problem Management).
• Experience with Microsoft Security Patch Management and EUC tools.
• Hands-on knowledge of remote desktop support, VIP support, and service desk operations.

Nice To Haves

• Familiarity with contracts, SLAs, and vendor management.
• Ability to train and stretch based on customer needs.
• Exposure to AI-driven self-healing platforms and proactive support models.

Responsibilities

• Strategic Leadership: Define and evolve the EUC strategy, aligning with hybrid work models and digital transformation goals to drive service improvements and end-user satisfaction
• Platform Governance: Establish guidelines for EUC tools, security, patching, and automation.
• Operational Oversight: Lead service desk, VIP support, and remote desktop operations.
• Innovation & Trends: Guide adoption of modern endpoint technologies (e.g., Intune, MDM, AI PCs, Nexthink).
• Stakeholder Engagement: Collaborate with OEMs, cloud providers, and internal teams to ensure strategic alignment and business value delivery.
• Lead EUC platform modernization across hybrid and multi-cloud environments.
• Ability to evaluate and implement emerging technologies like Azure Virtual Desktop, AWS WorkSpaces, Citrix, and VMware Horizon.

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees