EUC ENGINEER

TEKsystems-posted 11 days ago
$30 - $45/Yr
Mid Level
Hybrid
5,001-10,000 employees
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We have a manager is seeking a End User Computing (EUC) Engineer, Home Office Tech to develop and maintain our Advisor Affiliate end-user computing platforms. The qualified candidate will be responsible for planning, configuring, testing, deploying, reporting on, and supporting corporate physical and virtual images (Mac and Windows OS), proprietary and third-party application packages, application and OS update/patch management (Mac and Windows OS), and physical and virtual configuration management solutions (SCCM, Intune, JAMF, Ninja One), and Print Management. This individual contributor role will involve evaluating existing and new technologies, creating innovations and efficiencies in imaging, configuration management, and mentoring junior engineers.

  • Engage with end users to ensure that configurations meet their needs while adhering to company standards.
  • Deliver expert-level print management support for subject matter experts, including in-depth troubleshooting and resolution of complex issues.
  • Provide engineering expertise for both physical environments.
  • Produce and maintain standards, knowledge base, operating procedures, guidelines, and system documentation for physical systems.
  • Create, maintain, and administer standard corporate images, deployment, management, and monitoring capabilities.
  • Package, test, and deploy system and application updates/patches to the end-user environment.
  • Administer physical environment comprehensively.
  • Evaluate and test new hardware and software.
  • Provide escalation support, including MFA issues.
  • Plan, design, and implement upgrades and rollouts of physical hardware, software, and applications through management tools.
  • Develop vision and strategy for the end-user computing environment, including evaluation of emerging technology, software, and hardware road maps to enhance customer efficiency and productivity.
  • Lead technical projects and ensure timely delivery within budget.
  • Research and evaluate capabilities and tools to support business initiatives across the organization.
  • Incorporate automation into daily processes to enhance operational efficiency.
  • Adhere to established Change and Problem Management Processes.
  • Serve as the highest level of technical escalation for user-related issues.
  • Mentor junior team members and provide training on systems and solutions.
  • Demonstrate willingness to work nights, weekends, provide On-Call support, and travel as required.
  • Deliver exemplary high-touch customer service skills, problem resolution, and support internal customers.
  • Sccm
  • Active directory
  • Desktop
  • Jamf
  • Intune
  • Patch Management
  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off/Leave (PTO, Vacation or Sick Leave)
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