EUC Engineer

Fervo Energy • Houston, TX

280d

About The Position

The EUC Engineer is responsible for resolving complex technical issues, managing EUC platforms, and collaborating with cross-functional teams to improve end-user experiences. Fervo's Mission is to use innovation in geoscience to accelerate the world's transition to sustainable energy. To accomplish that goal, Fervo has developed groundbreaking technology solutions that have advanced the state-of-the-art of geothermal energy decades ahead of schedule, including the world's most successful commercial enhanced geothermal system completed in 2023. Fervo has raised over $400 million from leading investors and has secured a multi-billion-dollar project pipeline to meet the world's growing need for 24/7 carbon free energy. Join us and work alongside world-class engineers, researchers, investors, and developers in making geothermal a key pillar of our climate-friendly energy future.

Requirements

• 5+ years of experience in an EUC, IT Support, or Desktop Engineering role, with at least 2 years in a Level 3 or senior capacity
• Deep knowledge of Windows 10/11, and MDM solutions
• Hands-on experience with Microsoft Intune
• Strong scripting skills in PowerShell, Bash, or Python
• Experience with ITIL frameworks and ITSM tools (e.g., FreshService)
• Familiarity with security frameworks and compliance standards (ISO 27001, NIST, etc.)
• Excellent troubleshooting skills and a customer-focused mindset
• Excellent white glove customer service skills

Nice To Haves

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft 365 Certified: Modern Desktop Administrator

Responsibilities

• Serve as the highest escalation point for all EUC-related issues, troubleshooting complex hardware, software, and OS-level problems
• Perform root cause analysis and implement long-term solutions to recurring issues
• Support enterprise applications, including Microsoft 365, collaboration tools, and endpoint security solutions
• Work closely with Service Desk and Level 2 teams to improve incident resolution times and user experience
• Manage and maintain desktop/laptop environments, including Windows, Linux, and mobile platforms
• Administer and optimize endpoint management tools such as Microsoft Endpoint Manager (Intune)
• Oversee patch management, software deployments, and OS imaging processes
• Implement and manage virtualization technologies such as AVD (Azure Virtual Desktop)
• Develop and maintain automation scripts using PowerShell, Bash, or Python to streamline EUC operations
• Automate software deployment, configuration management, and compliance enforcement
• Integrate EUC tools with ITSM platforms like FreshService for automated workflows
• Ensure compliance with IT security policies, including endpoint protection, encryption, and access controls
• Manage endpoint security solutions such as Defender for Endpoint
• Enforce Zero Trust principles and security best practices in EUC environments
• Lead EUC-related projects, including technology rollouts, migrations, and EUC upgrades
• Research and recommend emerging technologies to enhance the EUC environment
• Document technical solutions, processes, and best practices for knowledge sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services