Engineer Computer Systems Support

TATA Consulting Services•Draper, UT

34d•$60,000 - $65,000

About The Position

Strong experience in installing and configuring Windows 11. Need to troubleshoot and provide solutions for critical and escalated on Windows 11. Sound experience in troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility, driver issue, application installation/slow ness issues. Extensive work experience in installing and configuring Mac Laptops/OS. Need to troubleshoot and provide solutions for critical and escalated issues in Mac. Provide solution for OS upgrade and patching related issues. Ensure all security and audit compliances are implemented with SLA. Strong experience in M365 tools (incl Office, Outlook, Teams, OneDrive). Need to troubleshoot and provide solutions for critical and escalated issues. Strong hands on experience with Intune and ensure all the end points are configured and managed through Intune. Need to have deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management). Hands on experience with Tanium. Configure and manage all the end points across the enterprise. Strong hands on experience with Autopilot to deploy the OS and fix issues with OS deployment and configuration. Install, configure and manager AVD (Azure Virtual Desktop). Need to troubleshoot and provide solutions for critical and escalated issues in AVD. Strong experience in troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, chrome, VPN client and other 3rd party applications. Need to troubleshoot and provide solutions for critical and escalated issues for all Desktop/Laptop/OS/Application issues. Perform root cause analysis for all the critical and escalated issues and mitigate the issues proactively before wide spread impact. Need to identify Service Improvements/Value Additions/Automation opportunities and work to implement them. Strong understanding and knowledge of ITIL process (Incident, Problem, Change Management) and SLAs.

Requirements

Strong experience in installing and configuring Windows 11
Sound experience in troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility, driver issue, application installation/slow ness issues
Extensive work experience in installing and configuring Mac Laptops/OS
Provide solution for OS upgrade and patching related issues
Ensure all security and audit compliances are implemented with SLA
Strong experience in M365 tools (incl Office, Outlook, Teams, OneDrive)
Strong hands on experience with Intune and ensure all the end points are configured and managed through Intune
Deep understanding and experience in MDM (Mobile Device Management) and MAM (Mobile Application Management)
Hands on experience with Tanium
Strong hands on experience with Autopilot to deploy the OS
Install, configure and manager AVD (Azure Virtual Desktop)
Strong experience in troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, chrome, VPN client and other 3rd party applications
Strong understanding and knowledge of ITIL process (Incident, Problem, Change Management) and SLAs

Responsibilities

Installing and configuring Windows 11
Troubleshooting and providing solutions for critical and escalated issues on Windows 11
Troubleshooting and fixing Laptop and Desktop issues including such as OS incompatibility, driver issue, application installation/slow ness issues
Installing and configuring Mac Laptops/OS
Troubleshooting and providing solutions for critical and escalated issues in Mac
Providing solutions for OS upgrade and patching related issues
Ensuring all security and audit compliances are implemented with SLA
Troubleshooting and providing solutions for critical and escalated issues in M365 tools (incl Office, Outlook, Teams, OneDrive)
Ensuring all the end points are configured and managed through Intune
Configuring and managing all the end points across the enterprise with Tanium
Deploying the OS and fix issues with OS deployment and configuration with Autopilot
Installing, configuring and manager AVD (Azure Virtual Desktop)
Troubleshooting and providing solutions for critical and escalated issues in AVD
Troubleshooting and fixing Application issues on Windows 11, Mac, AVD such as Adobe, chrome, VPN client and other 3rd party applications
Troubleshooting and providing solutions for critical and escalated issues for all Desktop/Laptop/OS/Application issues
Performing root cause analysis for all the critical and escalated issues and mitigate the issues proactively before wide spread impact
Identifying Service Improvements/Value Additions/Automation opportunities and work to implement them